GTM Engineer

Team

Business Operations

Location

San Francisco, United States ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together!

WHY WE’RE LOOKING FOR YOU

Retool is scaling rapidly across multiple markets, expanding our product portfolio with the launch of Retool Agents and Assist, and working with an increasingly diverse group of customers across every vertical. As we continue to grow, we need to develop the tooling infrastructure for our GTM teams to match our ambition and operate successfully. From internal tools that streamline day-to-day work, demo environments that showcase tangible value, and knowledge systems that ensure our teams can find accurate answers and best practices, you'll build the foundation that Retool runs on. If you're a builder, experimenter, and enabler who turns operational challenges into best-in-class technical solutions, this role is for you.

WHAT YOU’LL DO

As a GTM Engineer, you will build the strategy and technical solutions that empower Retool’s GTM teams to operate effectively with confidence. You will work primarily on our internal Retool instance, using Retool to build the systems that power GTM’s day-to-day. This is a unique opportunity to dogfood our own product at scale while solving real business problems. You will be embedded with GTM teams to translate their operational needs into scalable solutions, while continuously experimenting with new approaches and testing the capabilities of AI solutions to accelerate our team’s ability to engage with our customers. Revenue Operations owns the core GTM systems (Salesforce, Chilipiper, Outreach, etc.) and the strategy behind them. You own the layer on top: the applications, workflows, agents, and automations that make those systems work for the Retools that use them every day. Success means that members of our GTM teams know where their tools and information live, pipeline data is clean and actionable, leadership has visibility into GTM performance, and automation handles the repetitive work that eats at our team’s time.

WHO YOU’LL WORK WITH

You will report to our Head of Internal Tools and work cross-functionally with teams across Sales, Marketing, and Revenue Operations. This role is embedded by design: you will sit with GTM teams, understand their workflows and challenges, and build solutions alongside them. You will complement existing functions that own core GTM systems and data models, serving as the bridge between technical capabilities and operational needs. We’re a team that values high ownership, creative problem-solving,and building in the open. We operate with an open-door policyand believe in providing support through any channelthat delivers tangible value – whether via Slack,Zoo m documentation or pulling up a chair inthe office.

IN THIS ROLE YOU WILL:

• Build GTM Tooling: Develop internal tools on our internal Retool instance that support pipeline generation,de al execution,and customer expansion workflows.Balance hands-on buildingwith creating reusable patternsthat scale across GTM teams.
• Build Demo Toolingand Infrastructure: Developand maintainthe technical infrastructure poweringRetool’s demo motion including existing tools,demo applications,sandbox environments,and sample data sources.EnsureGTM teams have necessary assets toeffectively showcase platformto customers.
• Establishand Enforce Standards: Partnerin defining standardsfor internalRetool application development including documentation maintenance requirementscode quality testing;audit existing toolsfor technical debtsecurity vulnerabilities establish ownershipprioritize remediationdeprecation or rebuilds.
• Document & Ship Best Practices: Gather feedback fromGTM teamscustomers own experience building within platformdocument best practicescontribute internal Centerof Excellence run enablementsin partnership cross-functional teams.
• Advance Knowledge Systems: Support consolidationstandardizationdocumentation across systems improve discoverabilityinternal knowledge examples answers develop training programsincrease Retool AI fluency company-wide.
• Experiment & Prototype Innovations: Continuously experimentplatform new products uncover innovationsproductionize experimentsrun across company(hackathons QA crowd-sourced solutions)into reliable supported toolsfor GTMuncover novel ways implementAI intoday-to-dayGTM workflows.
• Nurture Cross-Functional Relationships: Demonstrate capability nurture relationshipsacrossGTM EPD G&A teams understand prioritiesconstraints work effectively wide arrayRetools.

THE SKILLSET YOU’LL BRING:

• GTM Experience:2-4+ years in a GTM-adjacent technical role(GTM EngineeringRevenue OperationsSales EngineeringTechnical Account Managementor software engineering appliedto GTM).Understand demand generationpipeline deal stage handoffs outbound vs inbound dynamics how best-in-classGTM teams operate at scale.
• Platform Expertise: Deep experiencewith Retool including advanced patternsperformance optimizationenterprise-scale implementations;know whenbuild for scale vs ship scrappy immediate solution.
• Software Development: Proficiencyin JavaScript/TypeScriptPythonSQLReact or similar languages usedbuild applications automate workflows.
• Data Engineering: Experienceworking databases(PostgresDatabricks etc.)GTM tools(SalesforceChilipiperOutreach etc.)APIsdata modelingcreating realistic scalable data sets.
• Systems Thinking: Abilitydesign systemsenable distributed ownershipmaintain consistency;track record establishing engineering standardsdocumentation practicesquality frameworks.
• Cross-Functional Communication: Experience working embedded partner multiple departments;strong communication skills both technical non-technical stakeholders.
• High Ownership: Demonstrated abilityoperate autonomouslydrive initiatives zero-to-one;comfortable taking half-baked requestsperforming discovery turning concrete deliverables.

NICE TO HAVE:

• Experience building internal tools automations
• Familiarity AI/LLM integration production workflows(prompt engineeringAPI orchestration agent design)
• Background change management driving tool adoption at scale
• Familiarity Retool competitive landscape
• Prior work company dogfoods its own product

Salary Information (for candidates based in United States): Base pay range: $136000 – $184000 per year(base salary range for non-commissionable roles or OTE for commissionable roles). Salary range may be inclusiveof several career levels at Retool;narrowed during interview based on scope/responsibilities candidate experience qualifications location. Additional compensation may include equity/commission depending on position offered. Retool provides comprehensive benefits including medical dental vision401(k). Remote Work Mention: Not explicitly stated; mentions hybrid work location under benefits section. Employment Type Keywords: Not explicitly stated(no direct mention offull-time/part-time/contract), but context implies full-time employment. Experience Level Indicators:2–4+ years experience in relevant roles; mid-level professional expected. Skills Mentioned: Technical & Platform Skills:

• Retool platform expertise(advanced patterns performance optimization enterprise-scale implementations)
• JavaScript / TypeScript
• Python
• SQL
• React or similar frontend frameworks/languages

Data & Systems Skills:

• Data engineering(Postgres Databricks etc.)
• APIs
• Data modeling
• Creating realistic/scalable datasets

GTM Tools & Processes:

• Salesforce
• Chilipiper
• Outreach

Other Skills & Attributes:

• Systems thinking/designing distributed ownership systems
• Establishing engineering standards/documentation/testing frameworks
• Cross-functional communication skills(technical/nontechnical stakeholders)
• High ownership/autonomy/project initiation from zero-to-one

Nice-to-Have Skills:

• Building internal tools/automations
• AI/LLM integration in production workflows(prompt engineering API orchestration agent design)
• Change management/tool adoption at scale knowledge

-Familiarity with Retool competitive landscape