Head of Operations & People

$160K - $210K 3% - 1.25%  San Francisco, CA, US Job type Full-time Role Operations Experience 6+ years Visa Will sponsor

About the role

Sanity Check

1. This role is in-person in San Francisco. Not hybrid. Not "mostly in office." In person. 2. We can sponsor a TN Visa if you are a Canadian citizen relocating to San Francisco. We do not sponsor any other visa categories. 3. If you are not legally authorized to work in the U.S. and not eligible for a TN, this isn't the role.

About the Role

This isn't a "we'll hire ops when we're bigger" role. We're 10 people, growing ridiculously fast, and the things that keep a fintech company alive  bookkeeping, AP, vendor and customer contracts, partnership follow-through, hiring, insurance, banking relationships, the boring-but-fatal-if-you-miss-them parts of regulated finance  currently land on the founder's desk. They shouldn't. We're hiring a Head of Operations & People to run the company day-to-day so the founder can stay heads-down on product and our Series A raise. You'll be the operator the rest of the company routes through. When something needs to get done that doesn't have an obvious owner, you own it. We're not looking for a functional specialist. We're looking for the kind of person who has run ops in a small fintech before, who reads contracts without flinching, who keeps a bookkeeper honest, who can push a partnership across the finish line, who can hire a payroll provider and not just have opinions about it. A senior Swiss Army knife. The person who quietly keeps the company running while everyone else gets to focus on their job. If you've only ever worked inside a function at a 500-person company, this isn't your role.

What You'll Actually Do

• Run finance ops day-to-day. Manage the relationship with our bookkeeper and fractional accounting partners. Own the close cadence, AP, bill pay, expense workflows, and corporate card admin. Make sure nothing fails because nobody paid for it.
• Own contracts end-to-end. Vendor agreements, customer agreements, NDAs, employment paperwork, partnership contracts. You'll route to outside counsel where it matters, but you'll be the one driving the document, redlining the boilerplate, and getting it signed.
• Push partnerships across the finish line. Founder opens the door, you do the follow-through. Diligence packets, KYB requests, integration paperwork, scheduling, status tracking. Partnerships die in inboxes; not ours.
• Build the people function from the basics up. Hiring ops, offers, onboarding, payroll, benefits, equity admin,...