Head of Professional Services

Location

Santa Monica HQ

Employment Type

Full time

Location Type

On-site

Department

Customer Success

Compensation

$200K – $225K • Offers Equity • Offers Commission

About Us

Axle Health builds AI scheduling and workforce management software to empower in-home healthcare providers to deliver exceptional, personalized care right where patients feel most comfortable—at home. Some of the biggest providers in the country use our software (like Cityblock Health and U Penn Health System) to improve the utilization of their field teams by 17%+, and automate the operational burden of scheduling and dispatching. Our platform includes proprietary logistics algorithms to optimize scheduling, a mobile app for field staff, an operations dashboard for office teams, engagement and booking tools for patients, and a wide range of integrations and external APIs for modular access. We’re a team of top-tier engineers and operators, backed by $14m from top investors such as Y Combinator, Pear VC, and F-Prime, applying our intellect and logistics experience to upend how home healthcare is delivered.

About You

This is a unique opportunity to join Axle Health as our founding Head of Professional Services, reporting directly to our CEO and building our post-sale revenue and service delivery engine. Ideal candidates are revenue-oriented operators who think like product managers: they see professional services not just as a cost center but as a strategic driver of growth, customer success, and product adoption. As our Head of Professional Services, you'll own three interconnected functions: implementation, account management, and customer support. More importantly, you'll productize each of these; transforming custom, high-touch work into scalable, repeatable offerings that drive revenue. You'll design and launch tiered service packages (from self-service to white-glove), and establish the processes and infrastructure that allow us to serve customers at scale without sacrificing quality. This role requires someone who can balance strategic business thinking with hands-on execution. Initially, you'll lead implementations directly and manage support operations while building the account management function through a founding hire. As we grow, you'll scale each function with the right mix of people, product, and automation.

What You'll Do

Build and scale the Implementation function as an IC initially: Lead complex customer deployments directly,...
Productize implementation services: Transform customer onboarding from custom deployments into standardized,...
Own and grow Account Management as a revenue driver: Hire and manage a team of Account Managers focused on driving renewal...
Design and launch premium service SKUs: Create white-glove onboarding...
Establish tiered support offerings: Build a scalable customer support function...
Drive revenue growth: Own revenue targets for customer services...
Coordinate cross-functional post-sale execution: Partner with Sales...
Build scalable customer health and engagement systems: Develop dashboards...
Scale Professional Services strategically: Develop high-performing team...
Define service delivery standards and economics: Establish operational metrics...

Requirements

Revenue and product-minded professional services leadership: 8+ years in Implementation,...
Business & commercial acumen: Strong understanding of unit economics pricing strategy...
Implementation & technical depth: Hands-on experience leading complex enterprise software deployments...
Team building & leadership track record: Proven experience building scaling customer-facing teams...
Strategic & operational excellence: Ability think strategically about service design...
Cross-functional coordination skills: Demonstrated ability work effectively across Sales Product Engineering Operations teams...
Executive presence & stakeholder management: Ability engage confidently with C-suite executives...
Startup mentality & autonomy: Thrives fast-paced ambiguous environments comfortable wearing multiple hats...

Nice to Haves

Workforce management or logistics software background...
Customer support scaling experience...
Healthcare technology professional services experience...
EMR integration & healthcare IT expertise...
Home healthcare or field service industry experience...

What We Offer

In addition to offering competitive salary equity we want ensure every team member has tools they need work best ability.... Apply for this Job button available.