USD per year
Head of Safety and Support
Remote within UK £65,000 - £90,000 Muzz is on a mission to have the best customer experience of any marriage app. Lead our fast-growing Safety and Support teams, ensuring that Muzz remains a trusted and safe space for genuine connections, with clear safety policies and best-in-class moderation practices. This is an exciting opportunity to lead our globally operating Safety and Support teams and contribute to our overall aim of delivering exceptional customer service. You99ll be responsible for ensuring Muzz remains a trusted space for facilitating real connections, balancing user safety, privacy, and experience with scalable operational processes. We are going through a transformative time as we scale and invest in our Community function amid growth and transition. This is both a strategic and hands-on role, ideal for a senior leader with proven experience in online safety, risk management, or policy at a consumer tech, dating or social platform. This is a fixed-term contract (Maternity Cover) 6 months You must be located in the UK for this role
What we're looking for
- 3+ years of leadership experience in the Trust & Safety/Support space
- 5+ years of online moderation experience, managing risk and policy
- Strong understanding of online safety risks, including harassment, fraud, misinformation, and cultural sensitivities
- Experience building or evolving safety policies and moderation frameworks
- Data-driven, empathetic, and able to balance user protection with business needs
- Comfortable leading during transition periods and working cross-functionally in a fast-paced environment
- Skilled with AI, automations, conversation design, and support workflow optimisation
- You99re hands-on when needed 6 happy to jump into the queue and support members directly
- Clear and confident communicator, experienced in leading cross-functional teams and driving alignment across diverse stakeholders
Day to day
- Lead the Safety and Support functions, overseeing policy, moderation, operations, and user protection initiatives
- Champion a safety-first and member-centric culture within Muzz, ensuring it99s embedded across the product and our teams
- Handle team scheduling to maintain consistent, high-quality coverage across all time zones
- Review and update safety and content policies to reflect evolving risks, user feedback, and regulatory requirements
- Ensure the Safety and Support teams are trained, supported, and equipped to manage sensitive or high-risk content
- Understand and overcome online safety challenges, including but not limited to harassment, fraud, content moderation, and community integrity
- Ensure consistent, fair enforcement of policies across all user touchpoints.
- Oversee user reporting workflows, moderation processes, and incident response.
- Set, monitor ,and benchmark KPIs for quality ,response speed ,and customer satisfaction
- Develop scalable processes ,and workforce management practices to increase efficiency ,and reduce cost
- Lead ,mentor ,and manage the teams ,including part-time staff ,ensuring strong performance ,and professional growth
- Ensure the setup effectively meets the needs of our global member base ,considering language ,region ,and time zone requirements
- Work with the leadership team on our AI ,and automation strategy to improve speed ,accuracy ,and cost-effectiveness
- Manage the function9s budget ,and provide regular performance insights to senior stakeholders
- Maintain clear ,and up-to-date documentation of systems ,policies ,processes ,and tools
Why join Muzz?
We9re a profitable Consumer Tech startup backed by Y Combinator (S17) based in London. Join our fast growing team working on an amazing product that9s changing the world.
A great product
We9re the leading app in this space with over 12 million members worldwide!
Level up quickly
Work with talented people on challenges you9ll be proud to share.
A diverse team
People from all walks of life adding unique perspectives. Muslims & non-Muslims alike welcome.
Meaningful equity
Everyone on the team gets a slice of the pie.
A day off per month to learn
The last Friday of every month is set aside for learning & development.
International travel
Twice yearly trips for team connection & fun.
Regular socials
Mini golf nights hikes & more.
Generous Holiday / PTO
At least 33 days holiday for full-time members regardless of location.
Our hiring process
We pride ourselves on making fast hiring decisions.
Step 1.
Submit your CV.
Step 2.
An initial video call.
Step 3.
Complete a technical exercise.
Step 4.
Interview (in person or remote)
Step 5.
Receive an offer!
Join our team
Click the button below to access the application form. Attach your CV (and optionally cover letter) to apply. We9ll get back as soon as possible. Apply Now Having trouble with the form? Send your application directly to careers@muzz.com
Muzz is the leading Muslim dating and marriage app with over 15 million single Muslims looking for love. It helps single Muslims find their perfect partner while respecting their religious beliefs. Features include free chat, video calling without sharing phone numbers, voice and video profiles, complete privacy with hidden photos and nicknames, screenshot blocking, selfie verification, SMS confirmation, location checks, powerful search filters, chaperones (Wali) in conversations for peace of mind, and Muzz Gold for enhanced search and browsing.
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