HR Infrastructure & Operations Manager - Job Description

Location: San Francisco, California, United States Department: People Employment Type: Regular Company Overview: PagerDuty is a leader in Digital Operations Management, trusted by over 13,000 organizations including 60 of the Fortune 100. The company focuses on Digital Transformation, Cloud Migration, and DevOps Modernization using AI/ML and Automation. Role Overview:

Forward-thinking, AI-fluent HR Infrastructure & Operations Manager role.
Focus on HR technology, automation, and global workforce planning.
Architect and scale foundational systems for global talent footprint.
Initial priorities: Recruiting Technology Ecosystem and Augmented Workforce Program.
Continuously design and optimize HR processes and infrastructure.

Why This Role is Exciting:

Architect intelligent HR tech solutions balancing automation and user experience.
Lead AI initiatives to eliminate manual friction and provide predictive insights.
Advise senior leadership across Talent Acquisition, Legal, Finance, Procurement.
Deliver measurable business outcomes impacting operational efficiency globally.

Key Responsibilities & FY27 Priorities:

Pioneer the Augmented Workforce Program:

Design and launch a global augmented workforce program (EOR, contractors, interns).
Automate compliance and operations with AI-powered tools from requisition to offboarding.
Create automated onboarding/offboarding lifecycle tailored to augmented talent.

Optimize Recruiting Tech & Process Excellence:

Audit and reconfigure ATS (Greenhouse) for frictionless global workflows.
Audit broader tech stack (scheduling, assessments, background checks) to maximize interoperability.
Centralize talent data into machine-learning-driven dashboards for predictive analytics.

Qualifications:

Basic Qualifications:

7+ years progressive experience in Recruiting or HR Operations focused on employee lifecycle.
Hands-on experience with enterprise HR tools like Workday and Greenhouse.
Proven track record launching compliance-heavy programs including global EOR and contingent workforce management.
Strong project management skills with data-driven mindset.

Preferred Qualifications:

Experience with integration platforms (Zapier, Workato, custom APIs).
Passion for building no-code/low-code AI agents or using AI tools like Gemini, Claude, ChatGPT.
Experience in fast-paced tech environments.
Proficiency in data analysis (SQL) and understanding of machine learning in HR infrastructure.

Compensation & Benefits:

Base salary range: $114,000 - $191,400 USD plus potential bonus, commission, equity, benefits.
Competitive salary and comprehensive benefits package including equity options, ESPP, retirement plans, paid leave (vacation, parental), wellness programs.

Work Model & Location Restrictions:

Hybrid work model with offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, Toronto.
Candidates must reside in eligible locations; some states/provinces are excluded.

Company Values & Culture: PagerDuty emphasizes leadership impact across four dimensions (Lead Self/Team/Business/Future) with clear manager expectations to drive engagement and performance. Equal Opportunity Employer Statement & Accessibility Commitment included. Application Encouragement: Candidates encouraged to apply even if not meeting every requirement; potential valued.