HR Operations Onboarding Specialist (contract)

R-7301
People

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: The HR Operations team is the engine behind the extraordinary—designing seamless systems and experiences that make the complex feel effortless and enable Upstarters to do great work. We build the infrastructure that powers onboarding, policy management, compliance, and more, ensuring every Upstarter can thrive across their career journey. By creating scalable tools, processes, and governance—and partnering with People and business stakeholders—we turn complexity into clarity and create the foundation for employees to succeed. As the HR Operations Onboarding Specialist at Upstart, you will coordinate onboarding activities, manage data workflows across internal People, Recruitment, and IT systems, and ensure compliance with background and I-9 requirements. You’ll serve as a go-to partner for internal teams and new hires, driving a seamless and delightful day 1 experience for new employees. How you’ll make an impact

Operate with trust & integrity: You treat sensitive information with care... handle data with professionalism...
Communicate to connect: Tailor your message appropriately; keep candidates/managers/teams aligned...
Own the outcome: Take initiative; coordinate laptop shipments; resolve issues promptly...
Champion the employee experience: Show empathy; respond promptly; build trust during onboarding...
Sweat the details, deliver with pride: Monitor data across multiple systems; catch inconsistencies; ensure quality...

Minimum Qualifications

1-3 years of HR experience (preferably HR operations/onboarding)
Proven ability handling sensitive/confidential info
Exceptional written/verbal communication skills tailored for all organizational levels
Self-starter able to manage/prioritize multiple tasks in fast-paced environment
Responsive customer-service posture with excellent organization skills
Strong attention to detail as a habit; quality-focused

Preferred Qualifications

Experience using Workday & applicant tracking systems (e.g., Greenhouse)
Working knowledge of I-9 & background check processes/tools (e.g., Equifax, Checkr)
Experience in tech industry

Position Location: Remote Time Zone Requirements: Team operates on East/West coast time zones

LI-REMOTE

Employment Type: Contract position; Non-exempt hourly paid role eligible for overtime pay as per state law. Salary Clues: United States | Remote - Anticipated Hourly Rate Range: $40—$50 USD Base pay depends on geographic location within compensation regions; individual pay determined by skills/experience/education. Skills Required:

HR operations & onboarding expertise (1–3 years)
Handling sensitive/confidential information professionally
Strong written & verbal communication skills adaptable by audience level
Self-management & prioritization in fast-paced environments
Customer-service orientation & organizational skills
Attention to detail & quality assurance habits

Preferred: Workday & ATS experience (Greenhouse), knowledge of I-9/background check tools (Equifax/Checkr), tech industry experience. Additional Benefits Highlights: Competitive compensation including bonuses & equity grants; generous 401(k) matching; ESPP; medical/dental/vision coverage mostly company-paid; health savings account contributions; income protection benefits; paid time off & family leave; family-centered benefits supporting fertility/parenthood/caregiving; employee assistance program for mental health support; financial wellness resources; wellness/productivity allowances; community/team events; onsite perks at offices.