USD per year
Job Posting: HRA Operations Associate — Weekends (100% Remote)
Company Overview
Vitable is a YC-backed, Series A healthtech platform focused on making healthcare better for employers of everyday workers. The company serves over 85 million uninsured and underinsured Americans by providing accessible, high-quality care. Vitable aims to empower businesses to offer healthcare benefits easily and is growing rapidly.
The Role
As an HRA Operations Associate at Vitable, you will:
- Serve as both a licensed insurance agent and a member experience specialist.
- Help members navigate their ICHRA/HRA insurance options, benefits enrollment, and Vitable care.
- This is a weekend-inclusive, full-time remote role.
- Ideal for candidates with insurance expertise, strong communication skills, and commitment to member service.
What You'll Do
- Provide high-quality member support via phone, email, and chat (5 days/week including weekends).
- Assist members with insurance education, eligibility, and enrollment — including ICHRA and HRA plan details and ACA marketplace options.
- Submit insurance applications to carriers and manage cases through approval.
- Answer benefit-specific questions and troubleshoot carrier or cross-functional issues.
- Help members navigate the healthcare system and understand their coverage.
- Coordinate resources for members needing services outside Vitable's scope.
- Identify and escalate recurring issues to improve the member experience.
What We're Looking For
- Active health insurance license required (or willingness to obtain one).
- 2+ years of experience in customer support, member services, or insurance operations.
- Familiarity with ICHRA, HRA, or ACA marketplace plans strongly preferred.
- Empathetic, confident communicator — especially on the phone.
- Availability to work 5 days/week including weekends (required).
- Experience with HubSpot, Zendesk, or similar tools is a plus.
Benefits & Perks
- 100% Silver Plan + Full Medical Coverage.
- Dental and Vision Coverage.
- 401(k) and Life Insurance.
- Access to Vitable's Primary Care membership.
Equal Opportunity Statement
Vitable Health is an equal opportunity employer. The company celebrates diversity and is committed to creating an inclusive environment for all employees.
Vitable is a mission-driven company focused on making high-quality healthcare more accessible and affordable for everyday workers by delivering simple, flexible benefits that employers can actually offer and employees will actually use.
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