About the role

To apply: Click here to start your application. IMPORTANT: you must complete our Ashby application form linked above in order to be considered for this role; sending a message through WaaS is not sufficient. If we don't receive an application form, we will not consider your application! Click the link to start your application by completing a few quick questions and we'll review your application as soon as possible - next steps would be a 30 min intro chat with one of the founders. Please make sure to mention WaaS when you apply!

Join Anima and save lives 🌟

Do you want to save lives with every clinic you help to deploy Anima? Join Anima, and you can have your cake and eat it too: we pay upper quartile for salary + equity, and working in customer success, you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Hi - I'm Shun, an MD and CEO of Anima. Thanks for checking out our job ad! We’re tackling a problem that has affected everyone in some way.

1 Experience & Background

Millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I founded Anima because I was tired of breaking bad news to patients who later died, because they didn’t get a great care plan quickly. So many of those deaths were avoidable.

2 We’ve built a Care Enablement Platform

We’ve built an ambitious ‘Care Enablement Platform’ to automate the entire healthcare workflow, starting with primary care - combining online consultation with productivity tools and a single source of patient data truth. Anima has next generation features like autogenerating coded clinical notes and patient comms, and a real time multiplayer dashboard with a Slack-like chat experience that supports 1000s of discussion channels per clinic.

3 By enabling care

By enabling care, we get patients optimal care within 24 hours and 10x the clinical workflow in the process. We're profitable, having grown 450% in 2024, and went from $0 to $4m ARR in 19 months from launch (Apr '22). That's pretty unprecedented in SaaS, never mind healthcare! Users love our product. The biggest testament to this is that most of our growth comes from virality and referrals with $0 spent on marketing, despite being B2B/enterprise. We have never churned a clinic.

Backed by top VC & Y Combinator 🚀

We’ve raised a large Series A just 7 months after launch... (Details about founders' expertise omitted for brevity)

Company Culture & Technical Expertise

Anima has a unique hacker culture: everyone is technical with almost complete autonomy akin to ‘Knights of the Round Table’. (Description about company culture emphasizing technical skills across all roles)

Empower users & guide behaviour change:

NPS is 87; never churned a clinic.
Examples of user feedback praising product impact.
Features built based on user feedback such as 'proxy requests' for equitable access.
Self-booking appointments feature.

Does this sound like you?

Hungry to change the world - empowered force of nature.
Gifted relationship builder able to build rapport quickly.
Outstanding conduit between users & product/engineering teams translating painpoints into actionable insights.
Exceptionally organised & user-oriented.
Extraordinary attention to detail.
Exceptional communicator able to distill complex info clearly without jargon.
Pragmatic decision maker weighing real world data appropriately.
Keen on understanding big picture & growing towards senior executive role.
Seeks maximized team productivity through effective communication.
Intellectually curious loving learning; tackles novel challenges via first principles thinking.
Preferably at least 2+ years B2B/enterprise SaaS experience supporting $50k+ ACV accounts; exceptions made for high growth delta candidates.
Must be based in the UK for this role.

Our current users & what to expect from the role:

First month examples:

Join onboarding & training calls to understand user motivations & needs/pain points.
Build relationships & support new/existing users using Anima platform fully.
Attend events & conferences; lead demos; convert leads.

Next 6 months examples:

Develop & iterate onboarding & success processes; create playbooks/frameworks for user delight/fanaticism.
Scale referral engine leveraging existing champions into advocates.
Hire/scale team; implement processes maximizing productivity & minimizing dev time cost.

6+ months examples:

Potential transition into managerial/executive role leading customer success function supporting onboarding large ICSs (1m+ patients).
Collaborate with product/distribution teams identifying opportunities for user delight at all touchpoints including training playbook revamp & regional implementation programs.

To apply: Click here to start your application (Link not explicitly provided) We can't wait to hear from you!