USD per year
Implementation Manager (Cloud Marketplace & GTM Systems)
San Francisco, CA Customer Success / Full-time / Hybrid First, what we’re actually doing Suger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems. Today, we work with over 250 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.
The Role
We’re hiring an Implementation Manager to own the end-to-end onboarding experience for new customers. This role is responsible for taking customers from signed deal 14 fully live in production, ensuring they successfully launch marketplace listings, private offer workflows, co-sell integrations, and CRM sync. You will act as the quarterback of onboarding, working cross-functionally with Customer Success, Solutions Engineering, Product, and the customer’s GTM + RevOps teams.
What You’ll Own (for real)
- End-to-end onboarding execution
- Lead onboarding from kickoff through go-live
- Drive timelines, milestones, and accountability across stakeholders
- Cloud marketplace implementations
- AWS Marketplace (private offers, CPPO, Entitlements, EventBridge)
- Azure Marketplace (private offers, Partner Center workflows)
- GCP Marketplace integrations
- CRM + systems integration
- Configure Salesforce mappings (opportunities, quotes, co-sell fields)
- Ensure accurate data sync between CRM and cloud marketplaces
- Workflow design & activation
- Implement co-sell processes (ACE, Partner Center, GCP referrals)
- Set up private offer workflows and approval processes
- Customer enablement
- Train RevOps, Sales, Partnerships, and Finance teams
- Deliver clear documentation and best practices
- Project management
- Run weekly implementation calls
- Track risks, blockers, and dependencies
- Ensure on-time go-live
What Success Looks Like
- Customers go live quickly and cleanly (weeks, not months)
- Marketplace transactions and co-sell workflows are fully operational
- CRM 14 marketplace sync is accurate and reliable
- Customers are confident running workflows independently post-launch
- Strong handoff to Customer Success with zero ambiguity
Who This Is For
Core Experience
- 3 6 years in:
- Implementation / Onboarding / Solutions Consulting / RevOps
- Experience working with:
- Salesforce (required)
- APIs, integrations, or technical SaaS products
- Strong project management experience (multiple stakeholders, timelines)
Bonus (Highly Valuable)
- Experience with:
- AWS / Azure / GCP (marketplace or partner ecosystem a big plus)
- CPQ tools or deal desk workflows
- Co-sell / partnerships / channel sales
- FinOps, cloud infrastructure, or data platforms
Why This Role Matters
Implementation is where Suger delivers real value. You will directly impact:
- Time to revenue for customers
- Marketplace adoption and transaction volume
- Long-term retention and expansion
This is a high-leverage, high-visibility role in a fast-growing company.
Why Join Us
- The salary range: $95K – $130K/year, depending on experience, market location, and overall fit for the role
- We are a team of ~50 people, headquartered in the Bay Area (with teams globally), and growing rapidly
- You’ll sell into one of the fastest-growing routes to market in B2B SaaS as cloud marketplaces become a primary way enterprises buy software
- A chance to operate closer to the market , product ,and strategy than is possible in highly segmented sales orgs
- A product positioned at the center of how ISVs , partners ,and hyperscalers transact across AWS , Azure ,and Google Cloud
- Real ownership and visibility into outcomes at a stage where your work directly influences growth
Location Information:
San Francisco , CA
Remote Work Mention:
Hybrid
Employment Type:
Full-time
Experience Level Clues:
3 6 years in Implementation / Onboarding / Solutions Consulting / RevOps
Salary Info:
$95K – $130K/year depending on experience , market location & fit
Skills Mentioned:
- Salesforce (required)
- APIs & integrations or technical SaaS products experience
- Project management (multiple stakeholders & timelines)
- AWS Marketplace (private offers , CPPO [Customer Provided Private Offers] , Entitlements , EventBridge)
- Azure Marketplace (private offers & Partner Center workflows)
- GCP Marketplace integrations
- Configure Salesforce mappings (opportunities/quotes/co-sell fields)
- Co-sell processes implementation (ACE [Amazon Customer Engagement] , Partner Center referrals)
- Private offer workflows & approval processes setup
- Training RevOps/Sales/Partnerships/Finance teams
- Documentation & best practices delivery
- CPQ tools or deal desk workflows (bonus)
- Co-sell/partnerships/channel sales experience (bonus)
- FinOps/cloud infrastructure/data platforms knowledge (bonus)
Suger is a Cloud GTM automation platform that helps B2B SaaS companies list, transact, and co-sell on AWS, GCP, and Azure Marketplace from a single platform. It supports AWS Marketplace, Google Cloud Marketplace (GCP), and Microsoft Azure Marketplace. Suger automates co-sell by syncing CRM data (Salesforce, HubSpot) with AWS ACE, GCP Partner Advantage, and Azure co-sell programs — eliminating manual submissions and tracking. Most ISVs go live on their first cloud marketplace within days, not months. Suger's API-first integrations require no internal engineering resources.
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