IT Engineer II

Palo Alto, California, United States ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE IT Support Technician - IT Engineer II We are seeking a mid–senior level IT Support Technician based in San Francisco/Palo Alto to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences. This role requires being onsite in our Palo Alto office three days a week and occasional travel to our Toronto office.

Responsibilities

• Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning.
• OverseeIT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
• Set up, support, and maintainvideo conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.
• Handleuser access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).
• Provideday-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.
• Maintain and documentIT processes, inventory records,and access control logsin line with company standards.
• Collaborate with theglobal IT and security teams to implement best practices and ensure data protection compliance.
• Support office technology operations,includingnetwork troubleshooting, printer setup,and AV maintenance.
• Assist inIT equipment audits, ensuring all company devices are accounted forand properly managed.

Qualifications

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science,or a related field(or equivalent practical experience).
• 4–6 years of IT support experience.
• Prior experience in acorporate or fast-paced startup environment supporting distributed teams.
• (Preferred) Experience inretail, e-commerce,or technologyindustries.

Technical Skills:

• Strong understanding of macOS and Windows operating systems.
• Proficiency withGoogle Workspace,Okta,andSlack administration.
• Experience supportingvideo conferencing systems such as Zoomand Google Meet.
• Familiarity withasset management tools

nd nd ticketing systems (e.g., Jira, nd Zendesk, nd ServiceNow).

• Hands-on experience or working knowledge of

nd MDM tools such as Jamf (for Mac) or JumpCloud (for Windows).

• Experience with directory management platforms especially JumpCloud.
• Basic understanding of networking concepts — Wi-Fi troubleshooting,

VPN, switches, firewalls.

• Awareness of data security standards such as SOC2,

ISO27001.

Soft Skills:

• Excellent problem-solving abilities.
• Strong customer service orientation.
• Ability to prioritize tasks effectively.
• Detail-oriented documentation habits.
• Comfortable working independently or collaboratively across global teams.

All posted ranges reflect base salary; bonus/equity may be provided.

Pay Range

$100000-$180000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail... and so forth... equal opportunity statement... hiring integrity statement...