IT Support Intern

At Interactive Strategies, we believe everyone deserves to be happy at work. We’re proud to foster a supportive, purpose-driven culture where people feel like family—yes, we even have a Happiness Manager! Our team thrives on collaboration, creativity, and a shared passion for meaningful work that makes a difference. We’re currently looking for an IT Support Intern to join our team and help keep our people, systems, and digital infrastructure running smoothly behind the scenes. This is a hands-on opportunity to learn how IT support, cybersecurity, and DevOps practices come together in a fast-paced, collaborative agency environment—and how thoughtful, reliable support empowers teams to do their best work. As a full-service digital agency based in Washington, DC, we partner with nonprofits, associations, B2B and B2C clients to elevate their digital presence and brand. Our client roster includes the American Lung Association, Boston Children’s Hospital, Rainforest Trust, and Special Olympics - to name a few. Requirements What You'll Do (Responsibilities) As an intern on the IT team, you’ll be introduced to a broad range of hands-on experiences that span day-to-day IT support, organizational security practices, and exposure to DevOps implementation. Your responsibilities will include, but are not limited to: Support our IT & DevOps Processes:

• Assist day-to-day with IT requests from team members, such as troubleshooting access issues, basic hardware/software questions, or help route requests to the appropriate owner
• Help track weekly timesheets
• Assist with monitoring client websites to help identify outages and flag concerns to the appropriate team
• Help maintain internal IT and DevOps documentation, ensuring information stays current and easy to understand

Support Ongoing Cybersecurity Efforts:

• Assist with monitoring alerts from security systems, escalating when necessary
• Help organize, update, and document security policies and procedures
• Work cross-functionally to help ensure security policies are understood and implemented consistently across the organization
• Gain exposure to best practices around organizational security, risk prevention, and compliance in a real-world business environment

Be a Go-To Team Player:

• Step in to help wherever support is needed—whether it’s a last-minute project or lending a hand to keep things running behind the scenes
• Bring a proactive, curious mindset—ask questions, offer support, and learn how teams collaborate.

What We're Looking For We’re looking for a motivated,... [truncated for brevity]