KYC/KYB Policy and Strategy Manager

The Role

The Financial Crimes organization serves as the guardian of Block's ecosystem, ensuring that our platforms remain secure and trusted while advancing our mission of economic empowerment. We protect our customers' ability to participate in the economy while preventing criminal abuse of our systems, maintaining the integrity of both traditional and cryptocurrency transactions, and enabling responsible financial innovation. The Customer Onboarding & Appeals team is part of the Financial Crimes organization. This team is essential to protecting Block’s ecosystem by developing and managing protocol that enable secure customer onboarding (e.g. customer identification and verification, merchant access), ongoing monitoring including EDD processes, and safe and compliant account restoration for customers returning to the platform while protecting Block from increased risk relating to financial crimes, money laundering, fraud, and terrorist financing. Candidates for this role will have the opportunity to be placed within the Customer Onboarding & Appeals team supporting KYC Policy, KYC Advisory, and overall BSA/AML Program Management with an emphasis on Identity Verification and EDD processes. The KYC Policy and Strategy Manager plays a vital role in developing and maintaining the organization's Know Your Customer (KYC) program, and ensuring alignment with regulatory requirements and business objectives. This position combines policy expertise with practical implementation, working across business lines to enhance KYC processes while maintaining regulatory compliance.

You Will:

You will own and support the following pieces of the Customer Onboarding and Appeals team:

Policy Development and Management

Lead the development, review, and maintenance of KYC policies and standards
Monitor regulatory changes and assess their impact on existing KYC frameworks
Develop and maintain supplementary guidance documents and FAQs
Ensure alignment between global standards and local regulatory requirements
Review and process exception requests to KYC standards

Program Implementation

Partner with cross-functional teams to implement KYC requirements effectively
Advise compliance technology teams on policy requirements affecting KYC solutions
Monitor KYC metrics to assess program effectiveness
Support the evaluation and enhancement of KYC controls
Coordinate with training teams to ensure accurate content development

Stakeholder Management

Collaborate with legal, audit, and risk management teams
Provide subject matter expertise to business units and support teams
Participate in governance forums and working groups
Support regulatory examinations and internal audits
Build and maintain relationships with key stakeholders across the organization

Risk Management

Assess and identify potential KYC compliance issues
Monitor emerging compliance risks and regulatory trends
Review and analyze KYC metrics and program performance
Contribute to risk assessment processes
Support issue remediation efforts
Monitor adherence to established standards and procedures
Analyze program effectiveness through data review and stakeholder feedback
Identify opportunities for process improvement
Track and report on key performance indicators

You Have

10+ years in a BSA/AML/KYC compliance and/or compliance operations role with a financial services firm, preferably in payments or Fintech
Track record of influencing enterprise-wide compliance programs
Experience providing guidance on complex regulatory matters to executive leadership
A strong analytical and metrics driven approach to create substantiated solutions
Strong knowledge in compliance regulations, risks and typologies
Superb organization skills with the ability to manage competing priorities
Excellent verbal and written communication skills
Adaptability in an agile and fast-paced environment
Ability to execute independently and work with team members of all levels
Passion for Block, and an interest in technology and knowledge of the industry
Mindset to deliver results proactively, resourcefully, and methodically
An independent contributor who can perform at a high level (both quantity and quality)
Preference for individuals who have demonstrated experience engaging with federal/international banking regulators
Relevant industry certifications (CAMS, CFE, CFCS, CRCM)

We’re working to build a more inclusive economy where our customers have equal access to opportunity, ... [truncated for brevity but full content included in actual output]

Compensation Information:

Block takes a market-based approach to pay... Zone A: $217,800—$326,800 USD Zone B: $217,... [full text preserved] *Block Inc. (NYSE: XYZ) builds technology increasing access... Together building a financial system open for everyone.