Lead Account Manager

Remote US Role Overview This person manages their own book AND actively elevates the team around them. They do not wait for direction in either dimension. On the account side: proactive supply growth, data-driven prioritization, and commercial thinking from day one. On the team side: leading KPI reviews, being the go-to resource for ideas, coaching AMs through problems. The AI angle is genuine — we want someone who is already exploring these tools, has opinions about what they can do, and is excited to bring that curiosity to the team. In this role, you will: 1. Account management — existing seller base

• Own and grow a defined book of existing US seller accounts — supply health, GMV growth, and relationship quality
• Proactively identify supply gaps on accounts and arrive at the Director with a plan — not a flag
• Assess each account's full potential: what do they have that we need, and what makes GOAT their preferred listing platform
• Present regular, data-driven business reviews to accounts — commercially compelling, not just informational

2. Team lead responsibilities

• Act as the go-to resource for the regional AM team: share ideas, market intelligence, and help teammates move from insight to action
• Lead weekly KPI reviews for your account set autonomously — pull the numbers, draw your own conclusions, and bring a formulated plan to the Director
• Contribute actively to team-level reviews: bring original thinking on what is working, what is not, and where the team should focus
• Coach AMs through 1:1s — help them develop commercial instincts, sharpen their data usage, and hold their accounts to supply outcomes
• Lead execution of seller initiatives and team projects from proposal through to measurement

3. Market intelligence

• Continuously monitor market dynamics — what is selling on other platforms, which brands and categories are gaining momentum, where GOAT has supply gaps relative to demand / other platforms
• Translate market signals into commercial action: if something is trending externally, your accounts and the team should be moving on it, not reading about it after the fact
• Feed regional intelligence into the Director and the strategy team on a consistent cadence

4. AI and automation

• Actively use AI tools in day-to-day work: outreach, account performance summaries, market research, workflow automation
• Bring genuine curiosity — explore new tools, test what works, and share what you find with the team
• Be a practical reference point for AI usage across the AM team: not the only person using these tools, but someone who sets the tone for how the team thinks about them
• Identify repetitive workflows that could be automated and bring those ideas to the Director

We are looking for:

• Player-coach: manages their own accounts at a high level while actively supporting the team around them. Does not treat the lead responsibilities as a burden — is energized by helping others succeed
• Genuine self-starter: spots opportunities and moves on them. Brings ideas before being asked. Has opinions on how to grow the business and is willing to advocate for them
• AI-curious: actively exploring AI tools, not waiting for someone to hand them a workflow. Has already used AI to improve something about how they work and is excited about where it goes next
• Market-aware: knows the apparel and resale landscape — what is selling, what buyers want, how the competitive environment is shifting — and uses that knowledge commercially, not just conversationally
• Data-driven: pulls and interprets account performance data independently. Forms conclusions and arrives with a recommendation, not a data dump
• Team developer: elevates the people around them. Shares what they're seeing, helps others think through problems, and is energized by the team's performance — not just their own book

Requirements:

• 5+ years in account management — wholesale, brand, or retail; luxury and resale apparel strongly preferred
• People management or team lead experience
• Demonstrated AI tool usage — active and exploratory, not theoretical
• Confidentiality and discretion is a must

What success looks like in 30 / 60 / 90 days

30 Days

• Full account list reviewed, prioritized, and first seller conversations started. First KPI review led autonomously. First AI tool or workflow improvement identified and either in use or proposed to the Director.

60 Days

• Supply health gaps on key accounts identified with action plans in place. Contributing meaningfully to team KPI reviews — bringing commercial perspective, not just data. At least one idea brought to the Director on a growth opportunity or team improvement.

90 Days

• Measurable supply and GMV contribution visible. Recognized by AMs on the team as a resource they come to. The director will spend more time coaching than directing this person.