Lead Learning Experience Designer

Remote Apply The Wikimedia Foundation is seeking a Lead Learning Experience Designer to create innovative, engaging, and accessible learning experiences that strengthen the capacity of volunteers and communities across the Wikimedia movement. You'll help contributors develop the confidence, skills, and knowledge they need to participate effectively, navigate Wikimedia’s communities and practices, and grow as contributors. In this role, you'll partner with Foundation teams, affiliates, researchers, subject matter experts, and volunteers to understand learner needs, identify barriers to participation, and develop learning experiences that support contributors at different stages of their journey. This role goes beyond traditional instructional design. You’ll think like a learning product designer, finding the right approach for each challenge, whether that means creating an online course on Wikimedia’s learning management system (LMS), WikiLearn, producing multimedia content, experimenting with emerging technologies, or embedding learning into existing experiences and workflows. You will do all this while ensuring the experiences you create are culturally responsive, accessible, and relevant to a global audience. This role is intended for an experienced individual who is comfortable operating with a high degree of autonomy and making decisions in complex, evolving environments. Success in this role means being a curious, resourceful problem solver who understands how people learn, grow, and participate. You can think big about how learning can strengthen the Wikimedia movement, while also rolling up your sleeves to build, experiment, and iterate on solutions that make a meaningful difference.

Responsibilities

Design and develop innovative digital learning experiences, capacity-strengthening resources,...
Partner with product teams,...
Determine the right learning approach...
Develop learning experiences...
Rapidly prototype...
Apply learning science...
Evaluate learning effectiveness...
Contribute to ongoing evolution...
Ensure learning resources reflect Wikimedia's values...

Qualifications Required

Experience designing digital learning experiences for diverse audiences.
Demonstrated experience creating engaging e-learning solutions.
Experience using LMS to develop content.
Ability to diagnose capability gaps...
Excellent written communication skills.
Experience collaborating cross-functionally.
Commitment to accessibility & inclusive design.

Preferred

Experience working with volunteer communities...
Designing for multilingual audiences...
Using tools like Rise Storyline Camtasia Adobe Creative Suite Figma video editing AI platforms.
Partnering product teams or using product design approaches.
Knowledge of experimentation methods A/B testing analytics.
Familiarity with Wikimedia projects & open-source communities.

You'll Thrive in This Role If You...

Think like a designer builder comfortable moving from identifying challenges creating testing improving solutions.
Curious about how people learn & what motivates participation.
Energized by ambiguity & figuring out what needs built rather than waiting assignment.
Excel at collaborating across backgrounds & expertise areas.
Balance creativity evidence structure using data research feedback guide decisions.
Care deeply about accessibility inclusion equitable participation.
Inspired by Wikimedia's mission make knowledge freely available everyone.

About the Wikimedia Foundation

The Wikimedia Foundation operates Wikipedia & other free knowledge projects worldwide as a nonprofit relying on donations. It has offices in San Francisco CA USA & staff globally including contractors in 40+ countries. It values diversity & inclusion strongly. *As an equal opportunity employer...* The Foundation is remote-first; salaries for US applicants range approx $117k-$177k annually depending on location & factors; non-US pay adjusted accordingly. *Please note currently able hire following US states & countries...* For assistance contact recruiting@wikimedia.org +1 (415) 839-6885