Lead TMS Quality Compliance Analyst

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Ready to be pushed beyond what you think you9re capable of? At Coinbase, our mission is to increase economic freedom in the world. It9s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform 6 and with it, the future global financial system. To achieve our mission, we9re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company9s hardest problems. Our work culture is intense and isn9t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there9s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Quality Operations within the CX Compliance team, you will be responsible for conducting a review of end-to-end investigations for customers (individuals/entities). You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels as well as deliver feedback to agents to drive continuous improvement in compliance handling. What you9ll be doing: Duties will be split 50/50 between US Escalations investigations casework and Subject Matter Expert work, to include leadership support as directed.

• Minimum 5 years of professional experience and 3 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on AML, compliance, or regulatory matters.
• Minimum of 3 years of relevant experience in quality review and control framework.
• Conduct investigative review and analysis in support of company9s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
• Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
• Document investigations in appropriate channels and in written narratives as necessary
• Incorporate feedback from Quality Assurance Team
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations
• Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts

What we look for in you:

• Strong interpersonal, analytical, and communication (verbal and written) skills
• Experience working with Google Sheet, Google Doc, Excel, Word
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Ready to support in 24*7 environment
• Organized with a High level of attention to detail

Nice to haves:

• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
• Experience in project management, analytics, or vendor management
• Advanced degree in business, finance or customer experience (CX)
• Proficiency with tools such as Google apps,JIRA,Hummingbird,and Salesforce Service Cloud.
• Experience collaborating with external outsource business partners

Note: This role requires full-time,in-office presence at our Charlotte location.In order to support the 24/7 nature of cryptocurrency ,shifts may include weekendand night .

Job #: G2731

LI-Onsite

Pay Transparency Notice: Depending on your work location,the target annual base salary for this position can range as detailed below.Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical,dental ,visionand401(k)). Base salary range shown.Total compensation also includes equityand bonus eligibilityand benefits: $99 ,365 6$99 ,365 USD Please be advised that each candidate may submit a maximum of four applications within any30-day period.We encourage you to carefully evaluate how your skillsand interests alignwith Coinbase's roles before applying.

Commitmentto Equal Opportunity

Coinbaseis proudto be an Equal Opportunity Employer.All qualified applicants will receive considerationfor employment without regardto race,color,religion ,creed ,gender,national origin ,age ,disability,veteran status,s ex,g ender expression or identity,s exual orientation or any other basis protected by applicable law.Coinbase will also considerfor employment qualified applicantswith criminal historiesin amanner consistentwith applicable federal,state,and local law.For US applicants,you may viewthe Employee Rightsandthe Know Your Rights notices by clickingontheir corresponding links.Additionally,Coinbase participatesinthe E-Verify programin certain locations ,as required by law. Coinbaseis also committedtoproviding reasonable accommodationsto individualswith disabilities.If you needa reasonable accommodation becauseofadisabilityfor any partofthe employment process ,please contact us at accommodations[at]coinbase.comto let us know thenatureofyour requestand your contact information.

Global Data Privacy Notice for Job Candidatesand Applicants

Depending on your location,the General Data Protection Regulation(GDPR)and California Consumer Privacy Act(CCPA)may regulatethe way we managethe dataof job applicants.Our full notice outlining how data will be processedas partofthe application procedurefor applicable locationsis available here.By submitting your application,you are agreeingto our useand processingof your dataas required.For US applicants only ,by submitting your applicationyou are agreeingto arbitrationof disputesas outlined here.

AI Disclosure

For select roles,Coinbaseis piloting an AI tool based on machine learning technologiesto conduct initial screening interviews tothe qualified applicants.The tool simulates realistic interview scenariosand engages indynamic conversation.A human recruiterwill review your interview responses ,providedin formofa voice recordingand/or transcript,to assess them againstthe qualificationsand characteristics outlined inthe job description. For select roles,Coinbaseis also piloting an AI interview intelligence platformto transcribeandsummarize interview notes ,allowing our interviewers tof ully focusonyou asthe candidate. *The above pilots are fortesting purposesand Coinbase will not use AI tomake decisions impacting employment**. To requesta reasonable accommodation due todisa bility ,please contact accommodations[at]coinbase.com