USD per year
Live Site Operations Analyst (PST)
- Remote - Americas
- Support
About the role
About the Infrastructure Engineering Group The Infrastructure Engineering Group at Shopify is on a mission to build a reliable, trusted, intuitive, and scalable infrastructure platform that powers global commerce. Our work ensures that merchants can focus on running their businesses while Shopify developers focus on creating tools that empower them to do so. Key Responsibilities: As a Live Site Operations Analyst supporting Shopify’s e-commerce platform, you will be responsible for:
- Monitoring Shopify’s production systems: debugging, diagnosing, and understanding the technical details behind any problems, and working with owning teams to respond, and repair problems.
- Enhancing Observability and Resiliency: Maintain tools and dashboards that provide real-time insights into system performance and ensure 24/7 commerce operations.
- Supporting Global Deployment and High-Scale Customers: Support our platform's global footprint, ensuring the success of our enterprise customers with high-scale requirements.
Key Technology Stack Our infrastructure is built on a robust technology stack, including:
- Platform: Google Cloud Platform, Kubernetes
- Storage: Google Cloud Storage, MySQL, Redis, Memcached, Elasticsearch
- Data Distribution & Processing: Kafka
- Programming Languages: Go, Python, Ruby
Monitoring: Grafana, Bugsnag Bonus Experience
- Incident coordination or management experience in a fast paced environment.
- Previous experience working with developer teams.
- You have a working understanding of GitHub or git in general and the Pull Requests.
Team Culture We are a passionate group of software developers committed to building the best commerce infrastructure platform. We prioritize sustainable practices and long-term success, fostering an environment of continuous learning and professional growth. If you have a growth mindset, an avid curiosity, and a desire to build planet-scale infrastructure, you'll find a fulfilling home at Shopify. Additional Information Hiring Manager: KB Osahan Recruiter: Kayla Boyer Shift - AMER WEST - 11am to 7pm PST (6pm to 2am UTC), including weekends (Tuesday-Saturday). Join Us If you're excited to tackle complex challenges,...
Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.
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