Manager, ML & AI — AI Platform

Location

NAMER

Employment Type

Full time

Location Type

Remote

Department

Data

Deadline to Apply

April 30, 2026 at 4:00 AM UTC

Compensation

Canada CA$254.8K – CA$382.2K • Offers Equity • Offers Bonus
United States CA$254.8K – CA$382.2K • Offers Equity • Offers Bonus
Spain €149.3K – €223.9K • Offers Equity • Offers Bonus

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector.
Equitable: Consistent pay practices; Pay for impact
Simple: Pay is well understood, and pay practices are built for scale.
Transparent: Zapiens know how pay works, including how their pay is determined.

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier. For more information on Zapier’s Total Rewards please click here.

AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Location: NAMER / EMEA (Remote)

Hi there!

Zapier is looking for a Manager, Machine Learning & AI to lead our AI Platform team within the Data organization. AI is at the core of how Zapier helps customers automate work - powering everything from established AI/ML-driven experiences to new experiments that push what’s possible with LLMs and agents. This is an exciting moment to join: we’re scaling proven AI capabilities while also building the next generation of AI features, which means there’s real impact today and meaningful greenfield work ahead. The AI Platform team builds the shared foundations that make it faster and safer for product teams to ship AI/ML-powered experiences: model runtime and serving patterns, LLMOps/MLOps tooling, evaluation harnesses, feature and data access patterns, reliability and cost controls, and developer workflows. You’ll lead a team of ML/AI engineers focused on enablement at scale, partnering closely with applied ML teams and product engineering to turn cross-cutting needs into reusable primitives, platforms, and golden paths - so Zapier can ship AI features quickly without compromising safety, reliability, or cost.

Our Commitment to Applicants
Culture and Values at Zapier
Zapier Guide to Remote Work
Zapier Code of Conduct
Diversity and Inclusivity at Zapier

About you

You have 5+ years of experience in Machine Learning / AI and have shipped production systems end-to-end (from design, launch, iteration, monitoring/on-call).
You have experience leading engineers (people management or clear team-lead responsibility), and you coach through feedback, delegation,...
You can translate ambiguous goals into a prioritized roadmap with milestones,...
You have built or operated platform / infrastructure / tooling used by other teams...
You have strong software engineering fundamentals (clean,...
You understand ML/LLM system design well enough...
You’re effective at stakeholder management at scale...
You have strong product judgment...
You balance **speed,...
You communicate clearly...
You use AI in your work today ...

Things you’ll do

Lead the AI Platform team: hire coach,and develop ML/AI engineers; run team rituals; manage performance; build a strong inclusive team culture....
Deliver platform outcomes that help product teams ship AI faster & more safely...
Own the AI Platform roadmap with your PM partner translating cross-team needs into prioritized plan...
Partner cross-functionally with product teams Applied AI/ML teams Security & Data Platform teams ensuring platform capabilities integrate cleanly & widely adopted....
Drive operational excellence: define SLOs where appropriate run incident reviews improve alerting/monitoring ensure platform dependable & cost-effective....
Participate in AI vendor evaluation & management as needed (requirements trials integration plans cost/performance monitoring)....
Communicate clearly & often: share updates tradeoffs platform adoption progress make work visible keep stakeholders aligned.

Application Deadline

The anticipated application window is ... Even though we’re an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for list of countries where we currently cannot have Zapiens permanently working. Compensation Range: CA$254.8K - CA$382.2K