About the role

Within the Shopify Merchant Lending organization, the Merchant Lending Credit team is responsible for the day-to-day operations, and underwriting of the suite of financial products provided by Shopify. Our primary responsibilities include: underwriting, overseeing credit policy and procedures, and special projects. We’re hiring a Manager of Lending Infrastructure to own and evolve the operational and technical backbone that powers lending. This is a high-impact role that sits at the intersection of credit, engineering, and product execution. You will drive operational excellence by building the infrastructure, tools, and cross-functional partnerships necessary to scale lending effectively, safely, and efficiently. The Implementation role ensures the systems, processes, and delivery mechanisms behind our lending products are robust, resilient, and ready to evolve with the needs of our merchants and internal stakeholders. This is a highly cross-functional role requiring a unique blend of system thinking, technical fluency and rigour.

Responsibilities:

• Lead the strategy and roadmap for MLC infrastructure
• Design and deliver systems and processes that scale efficiently across markets and products while safeguarding against failure points: manual workarounds, rework, single-threaded operations, or control weaknesses.
• Collaborate closely with Product, Engineering, and Data to influence roadmaps that automate risk controls, reduce decisioning latency, and improve user experience for both our internal teams and our merchants
• Act as the connective tissue between MLC Product, Data & Legal. Translate requirements into scalable operational processes, ensure that lending initiatives are implemented with clarity, and remove ambiguity during rollout.
• Partner with Merchant Lending Credit to identify points of merchant or analyst friction across the loan lifecycle, particularly in edge cases, doc collection, KYC processing, and manual tasking.
• Translate frameworks into scalable technical requirements by working directly with RnD to scope, prioritize and ship critical infrastructure.
• Understand how software is built, comfortable using AI at scale, and contribute meaningfully to technical discussions.

Requirements for the role:

• 7+ years in fintech, lending: has led infrastructure or workflow transformation in complex or regulated environments.
• Experience working on automated underwriting, decisioning systems design
• Experience scaling infrastructure in a high-growth environment: comfortable with system architecture,data flows and release cycles.
• Confident partnering with Engineers,debatin... (truncated for brevity)