USD per year
Manager of Renewals
Location
Remote - US; Remote - Canada
Employment Type
Full time
Location Type
Remote
Department
- Customer Success
- Contract Management
Compensation
- US Avg: OTE $145,000 – $171,000 • Offers Equity • Offers Commission
- SF & NYC: OTE $166,750 – $196,938 • Offers Equity • Offers Commission
The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, and location. Additional benefits are shared as part of the job posting.
Overview
Hi, I’m [Alex](#), Head of Contract Management (Renewals) at Ashby. Our Contract Management team plays a critical role in helping customers navigate renewal and commercial conversations thoughtfully, strategically, and with a high degree of trust. We are building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of Contract Management to help scale and evolve this function. In this role, you’ll lead and develop a team of Startup Contract Managers responsible for guiding customers through renewals, pricing conversations, negotiations, and long-term partnership planning. A key part of this role is helping the team navigate increasingly complex commercial conversations while building scalable processes, operational rigor, and repeatable frameworks that elevate both the customer experience and the effectiveness of the Contract Management organization. You’ll partner closely with leaders across Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to help shape how Ashby approaches renewals and long-term customer growth as we continue to scale upmarket.
About the Role
As the Manager of Contract Management, you’ll lead a team of global Startup Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management across Ashby’s customer base. You’ll act as a coach, operator, and strategic thought partner — helping the team grow their commercial acumen, negotiation capabilities, and customer judgment while also building scalable systems and processes that allow the organization to operate effectively at scale. In this role, you will:
- Lead and coach a team of 5 Startup Contract Managers (4 in America and 1 in EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations
- Up-level team performance through thoughtful coaching...
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