Manager/Sr. Manager, Global Support

Location

NAMER

Employment Type

Full time

Location Type

Remote

Department

Support

Compensation

• United States

Base Salary $108.2K – $196.2K • Offers Equity • Offers Bonus

• Canada

Base Salary CA$108.2K – CA$196.2K • Offers Equity • Offers Bonus We believe all Zapiers should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

• Competitive: Zapier pays well among the technology sector.
• Equitable: Consistent pay practices; Pay for impact
• Simple: Pay is well understood, and pay practices are built for scale.
• Transparent: Zapiers know how pay works, including how their pay is determined.

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiers based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier. For more information on Zapier’s Total Rewards please click here.

AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Hi there!

We’re open to hiring this role at either the Manager or Senior Manager level. We’re optimizing for Senior Manager scope, so the JD below leans in that direction, but if you’re a strong Manager candidate who brings something exceptional, we’d love to meet you. Both levels will be considered throughout the process. Support at Zapier is in the middle of an exciting transformation. We're scaling our Enterprise business and rebuilding how support operates around AI and this role sits at the center of both. You'll lead a team of Technical Support Specialists with your working hours aligned to the Pacific (PST) timezone,...