USD per year
Manager/Tech lead, Information Technology - India
Location: Bengaluru - BLR1 ID: JR00219 (for internal use only)
Samsara's Mission
Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights and operational improvements. We serve industries representing over 40% of global GDP including agriculture, construction, field services, transportation, and manufacturing. Working at Samsara means helping define the future of physical operations with product solutions like Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, we offer autonomy and support to make a long-term impact.
About the role:
Samsara seeks a curious and motivated IT Manager to scale IT Services Management supporting 4,500+ employees. Responsibilities include coaching and developing the IT team; organizing operations; managing contracts and vendor relationships; developing systems; managing projects; and building processes for excellent customer experiences.
In this role, you will:
- Manage the IT Portfolio: Lead a team running all IT projects; own sprint planning across Core IT to prioritize urgent work.
- Manage IT contracts:
- Direct acquisition of software/hardware technology; negotiate purchase agreements and service contracts.
- Manage end-to-end contract lifecycle with procurement partner.
- Manage vendors & external partners:
- Experience with SaaS applications and 3rd-party vendor management/implementation.
- Design and lead high-impact initiatives end-to-end (scope/requirements, implementation, stakeholder/vendor/budget management).
- Collaborate with IT vendors to develop robust IT support programs.
- Manage IT Service Levels: Own operational metrics, SLAs, industry benchmarks; drive operational excellence.
- Manage business partner satisfaction: Engage outbound to understand satisfaction or challenges with services provided.
- Own IT Systems: Optimize core tools/systems such as Google Workspace, Okta, Atlassian, Zendesk, Slack.
- Lead Software Optimization/Rationalization: Ensure software budget optimization.
- Partner with Security and Compliance: Drive security/compliance projects protecting information assets.
- Lead Innovation & Automation projects: Strategize and lead innovation projects improving user technology experiences.
- Develop Operational Data Insights & Analytics: Analyze IT activities using multiple data sources; ensure performance via SLAs/analytics.
- Lead Technical Support: Optimize employee support experience; create smooth hand-offs between Tier 1/2/3 support; establish best practices/processes for execution.
- Excel at Team Management: Hire/develop global IT team; scale team significantly.
- Excel at Exec Communication: Communicate clearly to Exec leadership about Core IT Services & Operations state/strategy.
- Project Management:
- Own full IT project lifecycle including budgetary/human resource management responsibilities.
- Ensure customer needs are met by managing/coordinating IT deliverables including program/project plan structure, schedule, staffing requirements.
- Champion Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team as we scale globally/new offices.
- Hire/develop/lead an inclusive, engaged high-performing team.
An ideal candidate has:
- 8+ years in IT services/program management/technical support/systems role.
- Experience managing a team.
- Experience with tools such as Google Workspace, Slack, Okta, Zoom etc.
- Experience managing technical contracts for an IT department.
- Understanding of vendor relationship management.
- Proven success managing people/projects.
- Expertise in IT systems/networks/operations/cloud systems.
- Strong analytical/project management skills; ability to design/communicate clear processes; detail-oriented yet flexible problem solver.
- Impeccable discretion handling sensitive/confidential information.
- Excellent self-management/interpersonal skills.
- Positive tenacious attitude delivering complex/challenging projects.
- BA / BS with technical degree (Computer Science, Computer Engineering,...
Samsara is a technology company focused on improving the safety, efficiency, and sustainability of operations that power the global economy. They provide AI-powered safety programs, real-time fleet operations tracking, equipment monitoring, and worksite visibility solutions for industries including construction, transportation and warehousing, field services, manufacturing, retail, logistics, and the public sector.
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