Manager, Upper Mid-Market Account Management

Anywhere in the United States Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Manager, Upper Mid-Market Account Management to lead a high-performing team of Mid-Market II Account Managers focused on driving customer retention, expansion, and product adoption. In this role, you’ll develop world-class talent and drive predictable revenue growth while building the systems, processes, and rituals to help the team consistently hit their goals. You’ll partner closely with leaders across the business and serve as a coach, strategist, and bridge-builder, ensuring our customers aren't just using our product, but optimizing it to transform their own hiring practices.

Who will love this job

• A coach and multiplier – you love developing people, giving clear feedback, and turning individual strengths into team-wide performance
• A data-driven operator – you instinctively reach for metrics, dashboards, and trends to understand performance and guide decisions
• A customer-obsessed partner – you care deeply about customer outcomes and are energized by complex renewal and expansion scenarios
• A cross-functional collaborator – you enjoy working with CS, Product, Marketing, Enablement, and RevOps to solve problems and scale repeatable plays
• A decisive, inclusive leader – you’re comfortable making calls with imperfect information, while creating space for diverse perspectives and voices on your team

What you’ll do

• Lead, mentor, and develop a team of Upper Mid-Market Account Managers, providing regular 1:1s, deal coaching, and performance feedback to help each person grow and succeed
• Own key results for your team, including gross retention, net expansion, and new product attach across your team’s book of business
• Inspect and coach pipeline, forecast, and deal strategy, ensuring your team maintains accurate renewals and expansion forecasts in systems like Salesforce and Gong
• Guide your team through complex negotiations, escalations, and executive-level conversations, helping them structure compelling narratives and value based outcomes for our customers
• Coach and enforce structured sales methodologies such as Command of the Message and MEDDIC to drive rigorous qualification, stakeholder alignment, and value-based deal execution across a mid-market portfolio with multi-threaded buying groups and longer sales and renewal cycles
• Establish clear expectations, priorities, and operating rhythms for the team (team meetings,...