USD per year
Member Support Associate (HRA)
Overview of Vitable:
- Vitable is a health benefits platform focused on making healthcare better and more accessible for employers of everyday workers.
- It serves over 85 million uninsured and underinsured Americans.
- The platform offers accessible, high-quality care designed with real people at the center.
- Vitable empowers businesses to offer healthcare benefits easily to their teams, providing a better experience for employees and smarter solutions for employers.
- The company is growing rapidly and seeks team members passionate about delivering better care to everyday workers.
- Vitable is digital-first; members can sign up for insurance on the website but may need expert guidance.
- Licensed insurance agents help members navigate benefits with a customer-centric approach.
The role involves assisting members primarily by phone with insurance enrollments and support. Core beliefs guiding Vitable's work:
- Ownership mentality: taking initiative and acting with purpose.
- Proactiveness: pushing forward without waiting for permission.
- Creating a fulfilling workplace for meaningful work.
- Commitment to delighting customers.
- Trust in employees' talent and judgment.
Who Vitable serves:
- Employers
- Members
- Brokers
What Vitable covers:
- Direct Primary Care Membership (Vitable Primary Care)
- GLP-1 Program (weight loss medications)
- Premium Lab Panels (100+ labs)
- Mental Health support integrated into primary care
- ACA Compliance Solutions including Minimum Essential Coverage (MEC) and ACA Autopilot
- Health Reimbursement Arrangements: ICHRA and QSEHRA
Company information:
- About us: setting a new standard for health benefits
- Careers: mission-driven team reshaping healthcare access
Resources offered:
- Blog with articles, news, guides
- Podcast "The Five Mile Difference"
- White papers on health benefits strategies
- Media coverage "In the News"
Contact information:
- Email: info@vitablehealth.com
- Phone: (484) 416-0769
Additional notes: Vitable emphasizes inclusion, equal opportunity employment, valuing potential and passion over strict requirements. The culture is remote-first with supportive teams, offering benefits like full medical coverage, dental, vision, 401(k), life insurance, unlimited PTO, equipment stipends, and competitive equity packages. Responsibilities Include But Are Not Limited To:
- Providing customers a seamless support experience
- Submitting applications to the carrier and owning till approval
- Helping customers navigate the healthcare system
- Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
- Comprehensively documenting phone calls and emails with members in Zendesk
- Answering qualifying and benefit specific questions
- Providing phone and email coverage for our members as scheduled
Experience & Qualifications: When reviewing resumes we’ll be looking to see that you:
- Are a licensed insurance agent
- Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California
If we have an opportunity to engage you in your interview process, we’ll look to assess how you:
- Communicate clearly and effectively in both verbal and written formats.
- Demonstrate patience, empathy, and the ability to stay composed under stress.
- Apply your insurance expertise to guide individuals through the process of signing up for health coverage.
- Navigate and perform confidently within support or sales-based digital platforms.
We Will Prioritize Candidates Who:
- Have experience using Zendesk
- Have 5+ State Licenses
- Are fluently bilingual
Benefits and Perks:
- 100% Silver Plan + Full Medical Coverage
- Dental and Vision Coverage
- 401(k) and Life Insurance
Vitable is a mission-driven company focused on making high-quality healthcare more accessible and affordable for everyday workers by delivering simple, flexible benefits that employers can actually offer and employees will actually use.
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