USD per year
Merchant Success Associate
Remote Customer Experience / Full-time / Remote We are seeking a highly motivated and customer-focused individual to join our team as a Merchant Success Associate. In this role, you will play a crucial part in ensuring the growth and success of our merchants. Working alongside our Merchant Success Managers you will:
- Help build programs for managing large numbers of merchants through automations and playbooks
- Help drive success through proactive outreach to merchants for consultation and mentoring on subscription best practices
- Help drive contract renewals
- Assist in ongoing quality assurance and testing of new features and documentation to drive merchant adoption
- Assist in accounting and collections as required.
Experience with Shopify is required, however this role is perfect for someone looking to get started with success and enterprise success experience is not required. All you need is a passion for delivering exceptional customer service and an eagerness to go above and beyond to ensure merchant success. Joining our team as a Merchant Success Associate offers an exciting opportunity to contribute directly to the growth of our company while working closely with a dynamic group of professionals. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skio is a subscription platform built the way Shopify intended, trusted by DTC brands like Everyday Dose, Magic Mind, and Grüns to reduce churn, boost retention, and scale. It offers flexible visual flow builders for customizable experiences, cancels, and upsells. Skio provides a simple, user-friendly customer portal for managing subscriptions without customer support. The platform includes advanced segmentation and reporting for tracking performance and optimizing the subscription journey. Skio emphasizes modern user experience with features like no-code portals, gamified logic, bulk edits engine, and integration with over 200 apps. The company focuses on making subscriptions easy to manage and scalable for growing businesses.
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