Mid Market Onboarding Coach

Morocco; Philippines; Portugal; Switzerland What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. Location: Remote

How You'll Make an Impact

As a Mid Market Onboarding Coach, you will empower our mid-market customers to transform their properties through our AI Smarts + Hospitality Hearts mission. You will manage and guide the onboarding experience for mid-market properties, serving as a trusted advisor and strategic partner throughout implementation, training, adoption, and launch. Leveraging your firsthand hospitality operations experience, you won't just teach the system—you will help hoteliers design processes that eliminate friction, allowing them to focus on their guests. You will guide customers through the successful setup, learning, adoption, and optimization of the Cloudbeds platform and its features, helping them align technology with their operational goals and business objectives. This role requires a consultative mindset, balancing hospitality expertise with technical proficiency to ensure customers realize value quickly and confidently. This is a role for a Caring Rebel who models Hospitality Before Efficiency, empowering clients to use our platform to deliver an experience of Unreasonable Hospitality. We're looking for someone who truly understands hospitality and personalizes every interaction to demonstrate how Cloudbeds helps customers operate more efficiently and grow their business. You'll care for our customers and their properties just as you would for a guest in a hotel—always going the extra mile.

Our Customer Onboarding Team

Our Onboarding team is where Hospitality Hearts meet Smart Solutions. We are a fully remote group of former hoteliers and customer experience professionals,... [truncated for brevity]