Network Engineer, Foundations and Support

Aiken, SC +2 locations Data Center Operations +2 more Meta is looking for a forward thinking Network Operations Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. Ideal candidate to possess subject matter expertise in hyperscale DC structured cabling, fiber connectivity solutions, and IP networking. Candidates will also have experience scoping developing and implementing strategies and plan in partnership with internal business teams, external vendors, and network design/engineering, and other cross-functional teams to develop strategies for integrating new technologies and to better support existing technologies across the operational fleet. An objective for this role is to understand technical drivers for the business, organize strategies to ensure the operational supportability to meet those business needs, and to represent ENS across stakeholder groups to ensure those critical projects are achieved. The team improves operational efficiency and reliability of one of the most advanced and rapidly evolving networks in the world. The right candidate will possess experience in a fast moving organization and enjoy digging into operational pain points in order to implement the process enhancements and automation solutions to solve them. The ideal candidate loves identifying root causes in complex systems and quickly learning new domain expertise and technologies.

Network Engineer, Foundations and Support Responsibilities

• Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infra during major incidents/site events (SEVs) on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
• Change Management: You will be integral to identifying problems and implementing effective change within security & business continuity issues that affect the network, edge, and Infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools & processes and providing feedback on new policies, practices, procedures in order to scale with the rapid expansion of the Meta platform and customer base
• Operational Experience: As an operations practitioner within the ENS team you will be expected to drive operational efficiency in everything we do. In this role you will directly or indirectly oversee a large contingent workforce responsible for delivering roadmapped projects and executing on recurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will optimize service delivery with a keen focus on standards compliance across the network
• Team Leadership: Set team goals and work globally with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. This also includes analysis around operational datasets to detect and inform the prioritization of problems to resolve. This often culminates in the creation and communication of aligned team projects, programs, and roadmaps
• Risk Management: Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e., security and privacy gaps, Business Continuity vulnerabilities), as well as operations continuity issues across the network
• Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
• Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities ...