Single Position

New Business Account Executive

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Job descriptionCompany and benefits

Date posted 2025-01-20 Location Remote - Singapore Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! See yourself at Twilio Join the team as our next New Business Account Executive.

About the job

As a New Business Account Executive, within our Global Sales organization, you will be responsible for prospecting, solution selling and closing new business opportunities across the entire Twilio platform. In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies. You will drive profitable revenue growth by making multi-product selling the default sales motion. This role is highly cross functional, with deep integration with Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.

Responsibilities

In this role, you’ll:

Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)
Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.
Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth.
Work with customers across assigned verticals and regions to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.
Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.
Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.
Partner cross functionally with Specialist Sales, services, product, and GTM Strategy & Operations to develop long-range territory strategies and sales plans.
Act as the voice of the customer to Twilio’s product and carrier relations teams.
Establish yourself as a subject matter expert in the unified communications and data platform industry.
Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.
Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.
Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Demonstrated track record of selling and closing in the cloud communications and customer data platform market, with a focus on driving multi product adoption. Specific requirements:

Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.
Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships.
Experience outbound prospecting and executing a "total account relationship" strategy to drive profitable revenue growth. Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.
Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.
Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.
Demonstrated track record of managing business forecasts and financial models.
Entrepreneurial mindset with appetite to define process and build programs.
Record of delivering market driven results, especially to scale and enterprise customers.
Excellent verbal and written communication skills (English).
Bachelor’s Degree or equivalent years of experience.

Desired:

Deep experience working in CPaaS, Data Platforms or global communications platforms.
Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaaS or PaaS selling experience.

Location

This role will be remote, based in Singapore

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including in addition to competitive pay: generous time-off; ample parental and wellness leave; healthcare; a retirement savings program; and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative,...