Job description

As an Onboarding Consultant (France) at Tellent, you will play a critical role in setting up new Tellent customers for long-term success. You’ll be the first point of contact after the sale, guiding customers through a seamless onboarding experience and ensuring they fully adopt and maximize the value of our platform. A successful onboarding experience is one of the key factors in driving customer retention and renewal. You will be responsible for ensuring that our customers gain immediate value from Tellent by helping them implement best practices, navigate the platform with confidence, and integrate our solution into their recruitment processes. Your expertise and guidance will directly impact their long-term engagement with our product.

Your 12-Month journey

First 3 months: You will spend focusing on learning everything there is to know about Customer Success and Onboarding: understand the workflows, our processes, the team, how we onboard customers and more. You will be working closely together with the other team members in the other regions and be shadowing onboarding calls. Consequentially, you will have taken on your first few onboardings. Within 6 months: You will have taken responsibility and ownership of multiple client onboardings and will continue to deepen your understanding of our customers, best practices with Tellent, and become a subject matter expert on all things recruiting and HR. Additionally, you will start contributing to team-oriented projects as we iterate and improve on all of our processes. After 12 Months: You have mastered your way in how we make our customers successful by ensuring they get the full value from Tellent during the onboarding phase. You developed a deep understanding of our customers' needs, the HR industry, and have a huge impact onboarding more happy customers. You also will be involved in multiple projects that continually shape the future of the role.

What You’ll Be Doing

• Own the onboarding process: Take over from Sales and guide new customers through a structured onboarding journey, ensuring a smooth transition, strong initial adoption, and long-term success. You will be managing multiple onboardings while maintaining quality, prioritizing efforts based on customer complexity, risk, and business impact.
• Be a product expert: Develop a deep understanding of Tellent’s platform, best practices, and industry trends to provide expert guidance, including software and technical integrations.
• Understand customer goals: Assess customer needs, define tailored implementation plans, set clear expectations, and apply persuasive change management strategies to align their objectives with Tellent’s value, focusing on accelerating time-to-value while maintaining onboarding quality.
• Build strong customer relationships: Maintain proactive engagement, conduct health checks,...