USD per year
Operations & Customer Success
$50K - $75K•0.05% - 0.15%•San Francisco, CA, US / New York, NY, US / Remote (US) Job type Full-time Role Operations Experience Any (new grads ok) Visa US citizen/visa only
About the role
About Pilot AI
At Pilot AI, we are building the future of sales technology by using AI to unleash all of the information locked away in meetings, emails and calls for automation, insights and coaching. The days of fiddling with pick-lists in Salesforce and endlessly trying to craft the perfect followup email are over. Pilot AI fills out every CRM field automatically the moment the meeting is over and so much more. Our customers include Vouch, Deepgram, Fleet Space and other companies across a wide range of industries. Pilot AI is backed by the top founder and silicon valley VCs including YC, Soma Capital, Pioneer Fund, Emmett Shear (Twitch), Aarash Ferdowsi (Dropbox), Samvit Ramadurgam (Forge). We are on a mission to build the technology that will power and inform the next generation of sales organizations and empower the next generation of superstar sales reps.
Role & Responsibilities
As the 1st Business Operations Generalist at Pilot AI you will play a critical role in establishing the operational foundation of our company, ensuring efficient and customer-centric operations while maintaining compliance. You will work directly with our founder and drive strategic projects and initiatives for the company.
- Triage existing and potential customer requests efficiently and project manage those requests through to resolution while ensuring a high level of customer satisfaction
- Be the voice of the customer, translating learnings from customers and market research into actionable requirements and inputs for go-to-market strategies and the product roadmap.
- Become a product expert and understand the Pilot AI vision in order to effectively communicate with customers and team members
- Assist in managing relationships with business customers and vendors, ensuring effective collaboration and service delivery.
- Help onboard new users to the Pilot AI platform
- Support customer interactions and inquiries, providing excellent service and escalating issues as needed.
- Oversee projects related to system integrations, API enhancements, and new product integrations with customers and end-users
- Manage new customer success initiatives
- Create and document success deliverables and account management practices
- Identify and implement scalable processes and tools to automate yourself out of as much execution work as possible in order to scale the business efficiently while maintaining a high quality of experience for our customers.
Qualifications & Skills
- Strong communication skills both written & verbal; able to clearly articulate complex ideas simply.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- Experience working cross-functionally across teams such as engineering/product/sales/customer success.
- Comfortable working autonomously in a fast-paced startup environment.
- Proficiency with CRM systems such as Salesforce or HubSpot preferred.
- Familiarity with project management tools like Asana or Jira.
- Passion for customer success & operational excellence.
Why you should Apply
Join a world-class team in a booming space on the ground floor to do your best work ever, grow faster than you ever have, and have a blast while doing it!
Paragon AI automatically turns every sales call into perfectly filled out CRM records with every custom field completed. It helps high performing sales teams by automating CRM record keeping so sales reps can focus on selling. Uses cutting edge AI to automatically update and populate CRM directly from sales calls. Features include call preparation, data extraction, task creation, follow-up emails, scorecards, library playlists, AI call analysis, questions & answers capture, objections handling, product feedback.
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