Operations Manager

About the role

Purpose of the Role

The Operations Manager is a mission-critical role at Enerjazz, responsible for ensuring smooth, end-to-end operations from e-rickshaw onboarding and cash management to vendor and production coordination. You will manage cross-functional workflows, solve ground-level challenges, and build processes that enable fast, efficient scale-up—impacting everything from customer experience to business growth.

Key Responsibilities

1. E-rickshaw Onboarding & Field Operations

• Own the full onboarding process for new e-rickshaw customers—including documentation, orientation, and technology enablement.
• Oversee the timely activation and handover of batteries to end users, ensuring a smooth customer experience.

2. Cash Management & Control

• Coordinate daily cash collections and deposits from the field team, ensuring proper accounting and reconciliation.
• Implement controls and processes for handling, tracking, and reporting all cash flows related to battery distribution and swaps.

3. Vendor Management (Welding & Repairs)

• Manage relationships with welding vendors and service providers; ensure timely repair, retrofitting, or customization of rickshaws as per requirements.
• Monitor service quality, resolve escalations, and optimize vendor performance for cost and turnaround time.

4. Logistics, Production & Warehouse Coordination

• Liaise closely with the production and warehouse teams to align battery inventory, shipment schedules, and last-mile logistics.
• Ensure accurate tracking of stock movements, timely dispatch, and issue resolution for delivery/returns.

5. Process Improvement & Reporting

• Identify gaps and inefficiencies in operational processes; drive continuous improvement and SOP implementation.
• Maintain dashboards and generate regular MIS reports for management on key operational metrics—onboarding, cash flow, vendor TAT, inventory status, etc.

6. Team Management & Collaboration

• Lead and motivate a small team of field and operations executives.
• Foster strong communication and coordination between internal teams (sales, support, production) and external partners.

Skills & Competencies

Required:

• 6+ years’ experience in operations, logistics, or supply chain management—ideally in EV, automotive, logistics, or FMCG sectors.
• Proven ability to manage multi-location, on-ground operations and cross-functional teams.
• Strong understanding of cash management, inventory control, and vendor management best practices.
• Excellent organizational, problem-solving, and process improvement skills.
• Hands-on,...