People Operations Coordinator

Role Summary Our mission at HubSpot is to help millions of organizations grow better. As a People Operations Coordinator, you’ll play a key role in delivering a remarkable employee experience for HubSpotters across the globe. You’ll support core People processes, manage employee inquiries, and ensure operational excellence across onboarding, benefits, transactions, and compliance. This role is ideal for someone who is detail-oriented, service-driven, and excited to grow their career in People Operations. What You’ll Do

• Manage Tier 1 cases in our Case Management system (ServiceNow), resolving employee requests and triaging to appropriate teams to ensure timely and accurate support.
• Own shared inbox workflows and consistently meet SLA and quality standards while maintaining a high bar for employee experience.
• Process Workday transactions with precision, ensuring data accuracy, completeness, and compliance.
• Review existing (“as-is”) People Ops processes and reporting workflows to identify automation and continuous improvement opportunities.
• Maintain and audit online employee records to ensure regulatory compliance and data integrity.
• Partner cross-functionally with Compensation, Payroll, and other People teams to support seamless People initiatives.
• Contribute to onboarding and employee lifecycle processes to ensure a smooth and engaging experience from hire to transition.

What You’ll Bring Required Qualifications

• 2+ years of experience in People Operations or a related Human Resources role (or equivalent experience).
• Experience working with HRIS systems such as Workday.
• Strong attention to detail with a customer-centric mindset and commitment to follow-through.
• Experience partnering with cross-functional People teams (e.g., Compensation, Payroll, Benefits).
• Ability to manage multiple priorities and deadlines in a fast-paced, global environment.
• Sound judgment and discretion when handling sensitive and confidential information.

Nice-to-Have Qualifications

• Experience working in a global or distributed team environment.
• Exposure to process automation or workflow optimization initiatives.
• Familiarity with SLA-driven service models or case management tools.
• Experience supporting onboarding or employee lifecycle programs.

Additional Notes: We encourage candidates who may experience confidence gaps or impostor syndrome to apply. Accommodations are available for candidates with disabilities upon request during the hiring process. HubSpot values flexibility and connection for remote or office employees alike, requiring some in-person attendance for onboarding depending on the team. Massachusetts Applicants: It is unlawful to require lie detector tests as employment conditions. Germany Applicants: See HubSpot's Career Diversity page. India Applicants: See HubSpot India's equal opportunity policy.