The Problem We're Solving Most people don't think twice about going to the doctor. But for over 85 million uninsured and underinsured Americans — the cashiers, drivers, home health aides, and construction workers who keep this country running — getting care is complicated, expensive, and often out of reach. We built Vitable to change that. Vitable is the health benefits platform designed for every worker. We make it easy for employers to offer real, high-quality healthcare to their teams — not watered-down coverage, but benefits that actually work. It's better for employees. It's smarter for employers. And it matters. We're a small, passionate team moving fast and solving a problem that genuinely deserves solving. If you're looking for a place where your work has a tangible impact on real people's lives, you've found it. You'll be the daily engine of our People Ops function — the first person employees come to, and the one who makes sure nothing gets dropped. This is a hands-on, high-volume role. One day you're setting up a new hire's Rippling account and shipping their laptop; the next you're confirming an employment verification or making sure a departing employee's access is revoked within SLA. What you'll own:

Onboarding and offboarding, end to end — offer letters, orientation scheduling, Rippling setup, equipment shipping, and on the other side, termination processing, access deprovisioning within SLA, COBRA notices, and separation paperwork.
Employee records and systems — keeping Rippling accurate as addresses, managers, and employment statuses change, and troubleshooting access issues as the front line.
Employee support — benefits questions, PTO, equity access, verification requests, and daily HR requests, routing what's outside your scope to the right specialist.

You'll also support semi-monthly payroll prep, open enrollment logistics, leave tracking with our administration partner, mail triage, and EOR/contractor onboarding. What we're looking for:

1–3 years in HR, people operations, or another detail-heavy operations role
Experience with an HRIS (Rippling a plus) — helpful, not required
A track record of managing high-volume recurring work without letting things slip, and good instincts for what to do when everything feels urgent
Discretion with sensitive employee information
Comfort with ambiguity — when you hit something new, you dig in and find the answer
Based in Philadelphia, onsite ~3 days/week - must live in the greater Philadelphia area

Benefits for Full Time US-Based Employees:

100% Silver Plan medical coverage — plus dental and vision
Vitable Primary Care membership — the same care we give our members
401(k) and life insurance
Unlimited PTO
Remote-first work environment
MacBook and home office setup stipend
Competitive equity

Culture & Values: We move fast with heart and urgency about making healthcare more accessible. We value people who feel connected to this mission; can navigate ambiguity; do unglamorous work well; ask for help when needed; care about details but keep sight of bigger picture; no egos or jerks—just good humans doing meaningful work. Diversity & Inclusion: Vitable is committed to building a diverse workplace where different backgrounds are essential. They are an equal opportunity employer encouraging applicants even if they don't meet every requirement. This overview describes the People Ops Generalist role at Vitable located in Philadelphia HQ with hybrid work type.