AI at Zapier

At [Zapier](https://zapier.com), we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on [How to Collaborate with AI During Zapier’s Hiring Process](https://zapier.com/blog/ai-hiring-process/), including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 3/10/2026 Location: Americas Hi there! We’re looking for a Pre-sales Solutions Architect to join our Sales team at Zapier. In this role, you'll partner with the team to help develop our go-to-market strategy and close key customer accounts. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction. You’ll be selling a product that is consistently a preferred choice in the market. As an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration. 🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers. Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort. Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Things You’ll Do:

• Take a consultative approach to deeply understand your customers’ technical needs and pain points,

and present tailored, insightful solutions using Zapier’s Enterprise Automation platform.

• Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts,

customized demos, and solution discussions.

• Collaborate with cross-functional teams including Engineering,

Product, and Customer Success to develop integration architectures and long-term adoption strategies.

• Advocate for customers and influence the product roadmap,

ensuring Zapier’s platform evolves to meet the needs of enterprise customers. About You: Experience: 8+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles that involve biz-and-tech-line relationship management and driving business goals with a technical lens. Technical Skills & Domain Expertise:

• Technical pre-sales in B2B SaaS
• Customer-facing technical consulting
• Automation workflows expertise
• Integration architecture design
• Architectural best practices advising
• Technical project implementation experience
• AI tooling usage/fluency (ChatGPT,

Claude, Gemini)

• Data-driven decision making (quantitative & qualitative data)
• Enterprise automation platforms (Zapier)
• Proof-of-concept development
• Customized demos & solution discussions

Soft Skills:

• Consultative selling approach
• Trusted advisor role
• Senior-level relationship building & nurturing business & tech teams
• Cross-functional collaboration (Growth,

Engineering, Product, Customer Success)

• Adaptability & problem solving with creative scalable solutions
• Mentorship & knowledge sharing (1:1 mentorship or documentation)
• Self-motivation & thriving in ambiguity
• Communication skills for advising both technical & non-technical stakeholders

Tools / Platforms:

• Zapier Enterprise Automation platform
• AI tools such as ChatGPT,

Claude, and Gemini (examples for AI fluency) Methodologies:

• Consultative approach to deeply understand customer needs

Sales Skills:

• Proven success in closing six figure software deals (nice to have)
• Ability to align sales & technical integration efforts with business goals