Job Summary

We are Progress (Nasdaq: PRGS), a trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Business Analyst and help us do what we do best: propelling business forward. The Principal Business Analyst is a senior, strategic individual contributor who serves as a trusted advisor and thought partner to business leaders, Product, Architecture, and technology delivery teams. This role operates across complex, cross-functional initiatives, shaping business problems, influencing priorities, and defining enterprise-grade requirements and solutions that drive measurable outcomes. Working across business units and IT, the Principal BA focuses on simplifying complexity and optimizing technology and process across the end-to-end customer lifecycle (Lead-to-Cash and/or Customer Support). In addition to delivering high-quality analysis for critical initiatives, the Principal BA elevates the overall maturity of business analysis practices by setting standards, mentoring other BAs, and enabling consistent, scalable delivery across teams. This role is primarily functional in nature, with deep domain expertise and strong technical fluency to partner effectively with Product Owners, technical Business Systems Analysts, architects, and engineering teams. The Principal BA influences what work gets done as well as how it is delivered, ensuring technology investments align to strategy and deliver sustained business value. In this role you will:

• Partner with senior business stakeholders to define business problems, objectives, success metrics, and value-based outcomes before solutioning begins.
• Lead discovery efforts for complex, cross-domain initiatives spanning Lead-to-Cash and/or Customer Support processes.
• Shape and influence demand by framing options, tradeoffs, risks, and recommendations to guide prioritization and investment decisions.
• Elicit, analyze, and define enterprise-grade business and functional requirements that scale across multiple teams and initiatives.
• Translate business objectives into clear, structured epics, features, user stories, and acceptance criteria aligned to architectural direction and delivery strategy.
• Collaborate closely with Product Owners,...