Overview of the Principal MongoDB DBA role at Percona:

• Responsible for high quality technical execution of Percona’s MongoDB services for the Managed Services department.
• Sets technical direction and best practices for scaling MongoDB offerings.
• Combines technical expertise with strategic role to build Managed Services practice around MongoDB.
• Acts as escalation point for complex MongoDB tickets and technical requests.
• Contributes to Percona’s MongoDB software product direction and strategy with Engineering team.
• Collaborates with Sales, Marketing, Global Services, Customer Success, and Engineering teams to achieve Managed Services implementation goals.
• Offers a challenging and rewarding environment requiring versatility ("wear many hats").
• Influences direction of Managed Services offerings, delivery methods, and alignment with organizational/product engineering strategy.

What You Will Do

• Help set the direction for the Managed Services MongoDB offerings, both technically and from a service offering standpoint.
• Act as a technical escalation point for Managed Services - takes ownership of complex/escalated tickets and owns them through to resolution. Also participates in On Call and shift work for the MongoDB discipline.
• Support and assists continual improvement of Percona’s quality of service delivery by participating in ticket review/spot checks to identify opportunities for improvement.
• Provide direction and guidance on Percona’s MongoDB software product strategy - recommending product enhancements, changes or new software products as appropriate, both for outwardly facing software as well as internal automation software.
• Create technical content for consumption by the community as well as Percona subscribers. Blogs, Whitepapers, KnowledgeBase articles, webinars and conference talks are all media types which may be used.
• Train, mentor and potentially supervise existing and new Managed Services employees on the MongoDB team to sustain and improve the quality of service provided by Managed Services.
• Participate in the New Product Introduction processes to identify, qualify, and prove technical feasibility on features and functionality related to our internal Managed Services software.
• Follow the latest industry developments and stay up-to-date on corporate competitors.
• Assist in interviewing and selecting candidates for MongoDB Managed Services positions as we build our practice.
• Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments.
• Support the Percona field sales team on strategic, MongoDB related opportunities.

What You Have Done

• 7+ years experience with MongoDB technology, ideally in a customer facing role or 7+ years experience with distributed software administration coupled with Advanced-level MongoDB knowledge.
• Fluent English communication (native-level a bonus), primarily for customer interactions.
• Ability to work remotely.