Principal Presales Engineer, Product Specialist

Remote - Brazil Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. See yourself at Twilio Join the team as Twilio’s next Principal Presales Engineer, Product Specialist. About the job This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy. Responsibilities In this role, you’ll:

Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI
Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win
Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Qualifications Twilio values diverse experiences from all kinds of industries... We encourage everyone who meets required qualifications... If your career hasn't followed a traditional path... don't let that stop you... *Required:

Hands-on experience designing & validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI...)
Experience leading pre-sales or solution architecture engagements including scoping & design in Portuguese & English
Strong background in API-based event-driven systems using REST APIs & webhooks
Working knowledge of backend languages such as Node.js or Python
Expertise in messaging platforms including throughput management & deliverability optimization
Ability to communicate complex technical concepts clearly
Strong collaboration & influencing skills across sales/engineering/product stakeholders

Desired:

Experience working in overlay or specialist pre-sales capacity
Experience collaborating with Product on roadmap/positioning
Prior exposure to Twilio products or other CPaaS platforms
Business-level proficiency in Spanish

Location This role will be remote based in Brazil. Travel Approximately 15% travel anticipated. What We Offer Competitive pay... generous time off... parental leave... healthcare... retirement savings... Twilio thinks big... Do you? We seek colleagues who embody our values called Twilio Magic... Stay alert to recruitment fraud We care about your safety... ensure official @twilio.com email address... Twilio is proud equal opportunity employer... no discrimination based on protected characteristics...