Principal Product Manager, Agentic Platform

R-7293
Product

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Agentic Platform team is responsible for building the internal AI infrastructure that powers autonomous agents across the company. These agents support teams spanning Onboarding, Servicing, Fraud, and Operations by automating high-volume workflows and enabling faster, more consistent decision-making. The team’s mission is to democratize AI development across Upstart by creating a platform that allows non-technical users to build, test, and deploy intelligent agents safely and efficiently. This includes developing tools for agent configuration, evaluation, orchestration, and integration with internal systems. As a Principal Product Manager, you will own the long-term vision and strategy for this platform—defining how AI agents are built, governed,and scaled across Upstart. You will operate as a cross-functional leader aligning engineering,research legal compliance,and operations teams around a shared roadmapand driving adoption ofthe platform acrossthe company.This would be a good fitfor someone who has an experience as an ML Researcher/Engineer who made the transition into Product Management. How you'll make an impact

Set and drive the long-term visionand multi-year strategyfor Upstart’s Agentic Platform establishing it as a foundational capabilityacross the company
Ownand evolve the platform roadmap making high-leverage prioritization decisions that balance speed safety scalabilityand business impact
Leadthe developmentof intuitive high-quality product experiences that enable non-technical users to build testand deploy agents without writing code
Establish best-in-class evaluation simulationandsafety frameworksto ensure agents are reliable compliantand production-readyin a regulated environment
Define architectural strategyfor agentic systems including orchestration tool usage memory retrieval (RAG)and state management
Drive company-wide adoptionbypartneringwith senior stakeholdersacross engineering legal complianceand operationsto identify opportunitiesand embedthe platform into critical workflows
Make strategic decisionson model lifecycle management(frontier vs fine-tuned/distilled) optimizing for cost latencyand performance at scale
Defineand standardize human-in-the-loop patterns ensuring seamlessandauditable transitions between agentsand human operators
Translate complex AIandsystem design concepts into clear actionable directionfor both technicaland non-technical stakeholders
Raise barfor product management acrossthe organizationby mentoring other PMsand influencing best practice

Minimum Qualifications

BA/BS in Computer Science Engineering Mathematics or a related technical field or equivalent practical experience
8+ years of product management experience including ownership of complex technical or platform products
Strong foundation in machine learning conceptsand modern AI systems(e.g., LLMs RAG tool-calling memory)
Experience leading cross-functional teams to deliver AI/ML-powered products from conceptto production at scale
Demonstrated abilityto define product strategyand drive alignment across senior stakeholdersin ambiguous fast-moving environments
Excellent problem-solving communicationand organizational leadership skills

Preferred Qualifications

Backgroundin machine learning engineering or research prior tot transitioning into product management
Experience buildingand scaling platformsor internal tools used by multiple teams
Experience operatingin highly regulated industries(e.g., fintech healthcare)with a strong understandingof complianceandrisk considerations
Deep familiaritywithevaluation frameworks simulation environmentsand model performance measurement
Strong product intuitionand design sensibility particularlyfor tools serving non-technical users
Track recordof influencing org-level decisionsand driving adoptionof new platformsor technologies

Position location: This role is available in the following locations: Remote Travel requirements: As a digital first companythe majority of your work can be accomplished remotely.The majority of our employees can liveand work anywhere in the U.S but are encouragedto still spend high quality time in-person collaborating via regular onsites.The in-person sessions’ cadence varies depending onthe teamand role; most teams meet once or twice per quarter for 2–4 consecutive days at a time.

LI-REMOTE

LI-MidSenior

At Upstart your base payis one partof your total compensation package.The anticipated base salaryfor this positionis expectedto be withinthe below range. Your actual base paywill dependonyour geographic location–with our “digital first” philosophyUpstart uses compensation regions that vary depending on location. Individual payis also determinedby job-related skills experienceandrelevant educationor training. Your recruitercan sharemore aboutthe specific salary rangeforyour preferred locationduringthe hiring process. In addition Upstart provides employeeswith target bonuses equity compensationandagenerous benefits packages(including medical dental vision,and401k). United States | Remote - Anticipated Base Salary Range $187,a0900a0a0a0a0a0a0a0a0a0260,a0000 USD What you'll love At Upstart our benefits are designedtosupport your health financial well-being family,and personal growth.Here’s whatyou can expect:

Competitive compensation including base pay bonus opportunities,and annual equity grants that vest quarterly
Generous401(k) planwith Upstart matching $2 for every $1 contributed up to $15,a0000 per year
Employee Stock Purchase Plan(ESPP) with discounted stock purchase options for eligible employees
Affordable medical dental,and vision coverage multiple plan options - Upstart covers90% to100% of cost depending on plans chosen
Health Savings Account contributionsfrom Upstartfor eligible plans
Income protection benefits including company-paid Basic Life AD&D Short-& Long-Term Disability coverage with options topurchase supplemental coverage
Paid time off sick & safe time,and company holidays
Paid family & parental leave supporting caregiving & major life moments
Family-centered benefits through Carrot & Cleo supporting fertility parenthood,& caregiving
Employee Assistance Program(EAP) offering mental health support & life-centered resources
Financial wellness resources including access to financial planning tools & concierge service
An annual wellness allowance supporting physical/emotional well-being & personal development based on individual needs
An annual productivity allowance investing in relevant tools/resources needed regardless of work location
A connection & community through team events/onsites all-company updates & employee resource groups(ERGs)
An onsite perks including catered lunches & fully stocked micro-kitchens when working from any of four offices located Bay Area Austin Columbus New York City(opening Summer2026!)

Upstart is a proud Equal Opportunity Employer committed inclusive fair hiring practices. If you require reasonable accommodation completing application interviewing pre-employment testing or otherwise participating employee selection process please email candidate_accommodations@upstart.com [https://www.upstart.com/candidate_privacy_policy](https://www.upstart.com/candidate_privacy_policy) [Apply now!](https://www.upstart.com/careers/open-roles/principal-product-manager-agentic-platform-r7293)