Principal Product Manager - Developer Platform

Canada

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable worldall in a flexible, award-winning workplace. PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer-focused team in leading the industrys transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issuesso human teams can focus on innovation, not firefighting. In this role, youll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. Youll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy. Youll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. Youll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. Youll play a key technical product leadership role to deliver strategic integrations into developer tools. You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys
• Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams
• Partner closely with engineering and design on API design and developer experience
• Partner on platform strategy with our AI team to align REST API and MCP capabilities
• Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them
• Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work
• Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input

Basic Qualifications

• 5+ years of product management experience in SaaS, enterprise software, or developer tools
• Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices
• Technical depth and communication skills to collaborate effectively with senior engineers
• Hands-on experience working with third
  9party APIs, designing RESTful APIs, and partnering on integration solution design
• Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
• Proficiency with analytics tools and a track record of data-driven decision-making
• Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
• Strong customer empathy and a curiosity-driven approach to learning their needs
• Ability to lead through influence and drive outcomes across teams
• Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand

Preferred Qualifications

• Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
• Strong understanding of incident response and DevOps workflows
• Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA)

The base salary range for this position is 156000 - 237000 CAD. This role may also be eligible for bonus commission equity,and/or benefits.Our base salary ranges are determined by role level,and location.The range reflects minimum maximum base salary we expect pay newly hired employees for position.Within range we determine pay based factors including market location job-related knowledge/skills/competencies/experience recruiter can share more about specific offerings during hiring process. This posting is for an existing vacancy. Hesitant apply? We encourage you submit resume even if you don't meet every requirement.We value potential...Whether you're exploring career change or taking your next step...If this just isn’t right role or time - sign up for job alerts!

Where we work

PagerDuty operates hybrid work model offices in 8 major cities Atlanta Lisbon London San Francisco Santiago Sydney Tokyo,and Toronto While offer flexibility within established locations we cannot employ candidates residing: Location restrictions: Australia: Northern Territory,Qld., South Australia,Tasmania,W.Australia Canada: Alberta , Manitoba , Newfoundland , Northwest Territories , Nunavut , PEI , Quebec , Saskatchewan , Yukon United States: Alaska,Hawaii,Iowa,Louisiana , Mississippi,Nebraska , New Mexico,Oklahoma,Rhode Island , South Dakota , West Virginia , Wyoming Candidates must reside eligible location vary by role.

How we work

Our values guide how support customers...People Leaders at PagerDuty responsible creating high performance environments drive accountability...PagerDuty has four key dimensions defining Leadership Impact Lead Self; Lead Team; Lead Business; Lead Future...Manager Expectations serve practical guide managers...

What we offer

As global organization total rewards approach competitive & aligned local laws/regulations...Learn more benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement pension plan*
• Generous paid vacation time
• Paid holidays & sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off addition PTO
• Paid parental leave: 22 weeks pregnant parent; 12 weeks non-pregnant parent (some countries have longer leave standards comply local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks

-Mental wellness programs *Eligibility may vary by role/region/tenure

About PagerDuty

PagerDuty Inc.(NYSE:PD) global leader digital operations management...PagerDuty Operations Cloud AI-powered platform empowering business resilience & operational efficiency...With generative AI assistant core...Trusted nearly half Fortune 500 & Forbes AI 50 & approx two-thirds Fortune 100... PagerDuty Great Place To Work-certified™, Fortune Best Workplace Millennials/Medium Workplace/Workplace Technology & top rated product TrustRadius & G2. go behind-the-scenes careers site @pagerduty Instagram.

Additional Information

pagerduty equal opportunity employer...Does not discriminate based race,religion,color,national origin,...Privacy important...By applying confirm reading Privacy Policy. Committed providing reasonable accommodations qualified individuals disabilities during application process - email accommodation@pagerduty.com Uses EVerify employment verification program.