PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. In this role, you’ll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You’ll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy. You’ll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You’ll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You’ll play a key technical product leadership role to deliver strategic integrations into developer tools. You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta or Toronto) will be given preference.

Key Responsibilities

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality integration needs and customer journeys
• Prioritize input and feedback from internal app development professional services teams external customer ISV partner teams
• Partner closely with engineering design on API design developer experience
• Partner on platform strategy with our AI team to align REST API MCP capabilities
• Define API access control monetization requirements engage with admin authentication product analytics monetization entitlements teams to implement them
• Engage with leading developer tooling companies to develop strategic integrations that put power of PagerDuty into hands of developers where they work
• Partner with developer marketing on community engagement ecosystem partnerships team to evangelize our platform gather developer input

Basic Qualifications

• 5+ years of product management experience in SaaS enterprise software or developer tools
• Deep knowledge of integration architecture patterns platforms understanding cross-application business processes API best practices
• Technical depth communication skills for collaboration with senior engineers
• Hands-on experience working with third-party APIs designing RESTful APIs partnering on integration solution design
• Proven success in high-velocity product teams delivering customer value through iteration tight feedback loops
• Proficiency with analytics tools track record of data-driven decision-making
• Ability to communicate clearly with customers internal stakeholders across product go-to-market
• Strong customer empathy curiosity-driven approach to learning needs
• Ability to lead through influence drive outcomes across teams
• Excellent collaboration communication skills able to make complex technical topics easy to understand

Preferred Qualifications

• Bachelor’s degree or higher in Engineering Computer Science related technical field or equivalent practical experience e.g., software engineering)
• Strong understanding incident response DevOps workflows
• Ideally located near a PagerDuty office Toronto Canada Atlanta GA USA San Francisco CA USA

Company Values And Work Culture

PagerDuty operates hybrid work model offices in 8 major cities Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto. Location restrictions: Australia Northern Territory Queensland South Australia Tasmania Western Australia Canada Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming Candidates must reside eligible location varies by role. How we work: Values guide support customers collaboration product development culture Leadership Impact dimensions Lead Self Team Business Future Manager Expectations guide responsibilities priorities performance.

Benefits And Compensation Package Includes:

Salary range USD $180000 - $304000 base salary range plus bonus commission equity benefits. Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP Employee Stock Purchase Program Retirement pension plan Generous paid vacation time Paid holidays sick leave Dutonian Wellness Days HibernationDuty companywide paid days off addition PTO Paid parental leave 22 weeks pregnant parent 12 weeks non-pregnant parent varies country Paid volunteer time off 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary role region tenure.

Equal Opportunity Statement:

PagerDuty equal opportunity employer does not discriminate based race religion color national origin gender sexual orientation age marital status parental status veteran status disability status committed reasonable accommodations qualified individuals disabilities.