Principal Product Manager, Growth

United States

Principal Product Manager, Growth

• United States
• Product Development
• Regular

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable worldall in a flexible, award-winning workplace.

Principal Product Manager, Growth

PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you9ll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives. You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty9s value realization and product adoption. Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows. The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG/PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices.

Key Responsibilities:

Growth Strategy & Experimentation

• Lead the vision, strategy, and execution for AI growth products and services.
• Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform
• Build and scale experimentation infrastructure and culture across product teams
• Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements
• Make data-driven decisions to optimize user onboarding, activation, and expansion metrics

Cross-Functional Leadership & Enablement

• Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives
• Train and enable existing PMs to integrate growth mindset and experimentation practices
• Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition
• Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies

User Experience & Conversion Optimization

• Transform fragmented trial experiences into cohesive user journeys that drive activation
• Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)
• Optimize product navigation and information architecture for self-service adoption
• Leverage AI capabilities where appropriate to enhance personalization and user guidance

Analytics & Performance

• Establish growth analytics capabilities to understand user behavior and conversion drivers
• Design and execute A/B and multivariate testing programs to optimize key growth metrics
• Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact
• Drive rapid iteration cycles with comfort for frequent testing and learning

Basic Qualifications:

• Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization
• Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention
• Understanding of how modern organizations experience and desire to experience incident management products
• 7+ years of product management experience , with at least 3 years focusing on growth products at PLG SaaS organizations
• Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments
• Experience with A/B testing platforms , growth analytics tools , experimentation frameworks
• Strong analytical , problem-solving skills with ability to translate data insights into user experience improvements
• Matrix management experience leading engineering , design teams
• Proven ability to train , enable other PMs on growth practices , experimentation methodologies

Preferred Qualifications:

• Experience building growth capabilities in organizations that balance between sales-led , product-led motions
• Background in consumption-based or usage-based pricing model transitions
• Experience with AI/ML applications in growth optimization , user personalization
• Familiarity with developer tools , infrastructure , enterprise operations platforms
• Track record building experimentation cultures across multiple product teams
• Strong business acumen understanding enterprise customer adoption patterns expansion motions

This role offers opportunity re-build PagerDuty9s growth capabilities from ground up while driving significant business impact through improved user experiences , conversion optimization , organizational experimentation maturity. The base salary range for this position is $180000 - $304000 USD . This role may also be eligible bonus , commission , equity , benefits . Our base salary ranges are determined by role , level , location . The range reflects minimum maximum base salary we expect pay newly hired employees position. Your recruiter can share more about specific offerings this role during hiring. Hesitant apply? We encourage you submit your resume even if you don't meet every requirement . We value potential.

Where we workPagerDuty operates hybrid work model offices major cities : Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto . While offer flexibility within established locations :We cannot employ candidates residing :Location restrictions: Australia: Northern Territory Queensland South Australia Tasmania Western Australia Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming Candidates must reside eligible location vary role.---### How we work Our values guide how support customers ... [text about leadership omitted here directly relevant]---### What we offer As global organization ... [summary] Your package may include :Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement pension plan Generous paid vacation time Paid holidays sick leave Dutonian Wellness Days HibernationDuty - companywide paid days off addition PTO Paid parental leave : weeks pregnant parent ; weeks non-pregnant parent (some countries longer) Paid volunteer time off : hours year Company-wide hack weeks Mental wellness programs*Eligibility may vary role region tenure---### Metadata extracted:Location: United States (with specific state restrictions listed) Employment Type: Regular / Full-time (listed "Regular") Remote Work: Hybrid work model ; flexibility within established office locations ; no explicit mention fully remote option outside these locations ; candidates must reside eligible locations . Experience Level: Minimum years product management experience including least years focusing growth products PLG SaaS organizations.No additional explicit mention remote work beyond hybrid model found.