Principal Product Manager, Payments

Denver, CO; San Francisco, CA; Los Angeles, CA; Seattle, WA; Toronto, Ontario, CAN - Remote; United States - Remote About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. By the Numbers:

• Named #1 best software for small businessof 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing
• Over $500M in annual revenue
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs

What Product Management is like at Gusto:

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role).
• Our Product team is lean, which means you’ll have a high degree of impact and ownership.
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.

About the Team: Gusto moves hundreds of billions of dollars per year. The Product Manager, Financial Data will be responsible for building technology that helps expand and develop payment rails and payment methods across the globe to enable money movement and  solidify our customer ledger and reconciliation platforms for reliability. This role is part of the Payments team at Gusto that ensures that our 400,000+ small and medium businesses and millions of their employees are getting paid on time, every time. You will be developing our payments systems that are foundational to the payment solutions offered by Gusto. You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our payments stack. We are seeking a highly motivated Product Manager to lead the development and implementation of our financial ledger system and transaction reconciliation process. This critical role will be instrumental in strengthening our internal controls, ensuring data integrity, and maintaining our commitment to financial transparency and regulatory compliance as we continue to scale. Here’s what you’ll do day-to-day:

• Ownership: You will own the roadmap for building a scalable and compliant ledger system for tracking money movement at Gusto.
• North Star: Your goal is to build a system that is accurate and compliant that continues to ensure our reputation as a trusted party with customers, regulators, and partners.
• Collaborate: You will work closely with our application teams, accounting, engineering, and data team to drive the roadmap.
• Product Strategy & Roadmap: Define and champion the product vision, strategy,and roadmap for the ledger systemand transaction reconciliation processes.This includes understanding internal stakeholder needs(Finance ,Audit ,Legal),regulatory requirements(GAAP ,SOX),and industry best practices.
• Requirements Gathering & Prioritization: Conduct in-depth analysis of current financial workflows ,identify control gaps,and translate complex regulatory requirements into clear ,actionable product specificationsand user stories.Prioritize features based on business impact,risk mitigation,and development effort.
• System Thinking: Collaborate closely with engineering ,finance,and internal audit teamsto designand build a scalable,reliable,and auditable ledger system.This includes defining endtoend transaction flows,data models,integration points with existing systems(e.g.,payroll processing,general ledger),and reporting capabilities.
• Transaction Reconciliation Ownership: Developand implement a comprehensiveand automated transaction reconciliation systemto ensure accuracyand completeness across all financial transactions.This includes defining reconciliationand classification rules ,identifying discrepancies,and establishing clear workflowsfor investigationand resolution.
• Regulatory Compliance & Audit Support: Ensurethe developed systemsand processes meet all relevant SOX requirementsand other applicable financial regulations.Act as the primary product liaison during internaland external audits ,providing documentationand explanations as needed.
• IT General Controls (ITGC) Integration: Work closelywith IT andaudit teamsto incorporate ITGC best practices, including role-based access control (RBAC) ,segregation of duties (SoD) ,change management,and logical access controls ,into the designand functionalityof the compliance ledger andreconciliation systems.
• Partner Management: Model a collaborationand deep customer empathy while communicating product plans ,progress,and challenges toa diverse setof stakeholders ,including executive leadership ,finance ,engineering ,legal ,andaudit teams.Foster strong collaborative relationships across departments.
• Performance Monitoring & Optimization: Define key performance indicators(KPIs)for the ledger andreconciliation systems.Monitor performance ,identify areasfor improvement,and drive continuous optimization.
• Risk Management: Proactively identify potential risks relatedto financial data integrityand compliance,and develop mitigation strategies withinthe product roadmap.
• Applied AI Usage: Develop automated accounting reconciliation systems that streamlineand enhance manual tasks.

Here’s what we're looking for:

• 8+ years of product management experience ,with a proven track recordof successfully delivering complex financial or compliance-focused software products.
• Strong understandingof financial accounting principles,general ledger systems,and transaction lifecycle.
• Deep knowledgeof GAAPand PCAOB compliance requirementsandexpertisein building systemsthat meet them is essential .
• Proficiency in SQL
• Experience with buildingand optimizing transaction reconciliation processes ,ideally ina high-volume environment .
• Familiarity withthe payroll industryand its unique financial complexitiesis highly desirable .
• Excellent analytical skillswiththe abilityto translate complex business problems into clear ,concise product requirements .
• Exceptional communication ,interpersonal,and presentation skills ,withthe abilityto influenceand collaborate effectivelywith diverse teams .
• Proven abilityto manage multiple priorities ina fast-paced,dynamic environment .
• Bachelor's degreein Business ,Finance ,Computer Science ,or a related field .
• Ideally holdsa CPA,CFA ,or CMA certification .

Bonus Points If You Have:

• Experience workingat a fintech company ,particularly inthe payroll or payments space .
• Experience with enterprise-grade accounting software(e.g.,NetSuite,SAP ,Oracle Financials ).
• Experience with data analytics tools andreporting platforms .

-Familiarity with IT General Controls(ITGC)and best practices,includ ing role-based access control(RBAC)and segregationofduties(SoD). If you don't think you meet allofthe criteria above but still are interested inthe job ,please apply.Nobody checks every box,and we're lookingfor someone excitedto join the team. Our cash compensation amountforthis role is $179000/yrto $224000/yrin Denver& most major metro locations,and $210000/yrto $263000/yrfor San Francisco ,Seattle& New York.Final offer amountsare determined by multiple factors including candidate location ,experienceandexpertiseand may varyfromthe amounts listed above. Gusto has physical office spacesin Denver ,San Francisco,and New York City. Employees who are basedinthose locations will be expectedtowork fromthe office on designated days approximately 2–3 days per week(or more dependingon role). The same office expectations applyto all Symmetry roles,Gusto's subsidiary whose physical office isin Scottsdale.Note:The San Francisco office expectations encompass boththe San Franciscoandsan Jose metro areas.When approvedtowork froma location other thana Gusto office,a secure,reliable,and consistent internet connectionis required.This includes non-office daysfor hybrid employees.