Principal Product Manager, Tax Platform

Denver, CO; San Francisco, CA; New York, NY; Los Angeles, CA; Seattle, WA; Toronto, Ontario, CAN - Remote About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing
• Over $500M in annual revenue
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs
• There are 6.2M employers in the US, 98% have fewer than 100 employees (1)
• 550,000 new businesses are created each year in the US (1)

What Product Management is like at Gusto:

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end, and shaping the product from strategy setting through the nitty gritty execution details.
• Our Product team is lean, which means you’ll have a high degree of impact and ownership.
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.

About the Team: Tax is a critical pillar of Gusto’s platform. The Tax Platform team owns the core systems that determine how tax liabilities are calculated, tracked, paid, reconciled,and filed for more than 400 ,000 small businesses . These systems sit at the intersection of money movement ,regulatory compliance ,and customer trust .The Tax Platform provides shared capabilities used across Tax ,Compliance ,and R&D ,shaping how tax data flows through the company and how other teams build safely on top of Gusto’s tax foundation . This is high-leverage ,system-level work .The team is actively modernizing tightly coupled legacy systems ,improving correctnessand traceability ,and creating durable platform capabilities that reduce riskand unlock faster product development acrossthe company .We partner closely with Engineering ,Compliance ,Legal ,CX ,Data Science ,and Operations to ensure Gusto’s tax platform remains accurate ,scalable ,and resilient as the business grows . Here’s what you’ll do day-to-day:

• Ownership: Own thestrategy ,roadmap,and execution for foundational Tax Platform systems ,with responsibility for shaping platform direction across multiple quartersand years .
• North Star: Defineandevolve a clear Tax Platform strategy that ladders intoGusto’s broaderTax strategy ,bringing clarity to ambiguous problem spacesand guiding day-to-day decisions around prioritization ,sequencing,and tradeoffs .
• Collaborate & Evangelize: Partner closely with Engineering ,Compliance ,Legal ,CX ,Data Science,and Product teams to align priorities ,unblock dependencies,and drive adoption of shared platform capabilities .Translate between platform workand customerand business outcomes to help engineering teams understand impactand help stakeholders understandthe valueand tradeoffs of platform investments .
• Customer Impact: Tie platform initiatives to customer outcomes by using data ,domain expertise,and partner input to prioritize work that improves accuracy,timeliness,trust,and operational reliability .
• Execution Excellence: Advocate for durable,corr ect,and scalable solutions while maintaining momentum through incremental delivery,t houghtful sequencing,and clear success metrics .

Here’s what we're looking for: -8+ years of product management experience,includ ing meaningful ownership of platform teams,strategy,and multi-year initiatives that created leverage across multiple teams or product areas . -Demonstrated success operating in complex,multi-product environments with cross-team dependenciesand internal platform customers . -Strong system-level thinkingand product judgment ,withthe abilityto navigate ambiguity ,make hard tradeoffs,and drive clarity without relying on consensus . -Experience evolving or modernizing critical systems over time,b alancing short-term delivery with long-term platform healthand risk reduction . -Comfort working in regulated or compliance-sensitive domains such as payroll tax ,fintech ,HR ,or legal tech ,with a deep appreciationfor accuracy,auditability,and customer trust . -Proven abilityto partner closely with engineering teamsand translate between platform decisions,c ustomer impact,and business outcomes . -A strong POV on building products in the age of AI ; experience building AI-driven features is a big bonus If you don't think you meet all ofthe criteria above but still are interestedin the job,you must apply.Nobody checks every box,and we're lookingfor someone excitedto jointhe team. Our cash compensation amountforthis role istargeted at $180000to $224000/yrin Denver & most major metro locations,and $210000to $263000/yrfor San Francisco New York & Seattle.Final offer amounts are determined by multiple factors including candidate location experienceandexpertise may varyfromthe amounts listed above Where do PMs at Gusto work? We have offices in Denver San Francisco,and New Yorkand have remote team members across the USand Canada.We are actively hiring forthe following Hubs: Toronto Canadaand Seattle WA.Our open roles will specify onthe careers pageandin the job description where the positionis eligiblefor work. (1) Business Applications with Planned Wages (*www.census.gov)* Gusto has physical office spaces in Denver San Francisco,and New York City Employees who are basedin those locations will be expectedto work fromthe office on designated days approximately 2 -3 days** per week (or more dependingon role).The same office expectations applyto all Symmetry roles,Gusto's subsidiary whose physical officeis in Scottsdale. Note: The San Francisco office expectations encompass boththe San Franciscoand San Jose metro areas. When approvedto work froma location other than a Gusto office,a secure,reliable,and consistent internet connectionis required.This includes non-office daysfor hybrid employees. Our customers come from all walks of lifeand so do we.We hire great people froma wide varietyof backgrounds not just because it's theright thingto do,but because it makes our company stronger.If you share our valuesand our enthusiasmfor small businesses,you will find a home at Gusto. Gusto is proud to be an equal opportunity employer.We do not discriminatein hiring or any employment decision basedon race,color,religion,national origin age sex (including pregnancy childbirth or related medical conditions),marital status ancestry physical or mental disability genetic information,veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic.Gusto considers qualified applicants with criminal histories consistent with applicable federal,stateand local law.Gusto is also committedto providing reasonable accommodationsfor qualified individuals with disabilitiesand disabled veteransin our job application procedures.We wantto see our candidates perform tothe bestof their ability.If you requirea medical or religious accommodationat any time throughout your candidate journey please fill out this formanda memberof our team will getin touchwith you. Gusto takes securityand protectionof your personal information very seriously.Please review our Fraudulent Activity Disclaimer. Personal information collectedand processed as partof your Gusto application will be subjectto Gusto's Applicant Privacy Notice.