Principal Professional Services Consultant

Principal Professional Services Consultant

Remote / Toronto Customer Experience 6 Professional Services Team / Full-time / Remote CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we9re expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

CaptivateIQ9s Professional Services team partners with customers after the deal closes to bring their sales compensation programs to life inside CaptivateIQ, from business requirements and comp plan design through data structure, build-out, UAT, and go-live, before handing off to Customer Success. Depending on company size and plan complexity, implementations run anywhere from 10 weeks to a year. We9re hiring a Principal Professional Services Consultant to join a growing team leading these implementations end-to-end. This is a highly client-facing role: you9ll move fluidly between customer meetings and hands-on build work, owning the project timeline while managing customer expectations along the way. It9s a strong fit for someone who thrives in ambiguity, enjoys solving complex compensation problems, and wants the pace and ownership of a fast-moving, startup environment.

What You9ll Do

• Lead full-cycle CaptivateIQ implementations, from requirements and comp plan design through data structure, build-out, UAT, and go-live, designing configurations that make each customer9s plan efficient and repeatable.
• Own project timelines across multiple concurrent implementations, setting expectations with customers and internal stakeholders.
• Serve as the primary client-facing contact, building trust with customer admin teams and handing off cleanly to Customer Success at go-live.
• Scope new implementation or post-implementation services and support related negotiations as needed.
• Become an expert in CaptivateIQ and sales commission structures, partnering with Product Managers, Customer Success Managers, and Sales throughout the engagement.
• Proactively escalate project and account risks, maintain your billable utilization target, and define team best practices that raise the bar for delivery quality.

What You'll Bring

• Background in sales compensation,...