Processing Center Shift Lead

🏠 Dallas, TX Full Time As a Processing Center Shift Lead, you will help oversee daily operations during your shift in our Dallas processing center, ensuring that our customers’ physical mail is processed accurately and on time. You’ll act as a “player-coach” – working hands-on with mail processing tasks while leading and coordinating your shift to maintain the reliability and quality our customers expect. In this role, you’ll handle everything from receiving and sorting mail to fulfilling special customer requests (like scanning or forwarding items), all while guiding the team and tackling any issues that arise during your shift. Stable is growing rapidly, and so is the volume of mail we manage every day. You will own the day-to-day execution of our operations, keeping workflows on track as we scale. This is an exciting opportunity for someone who wants to lead by example in a fast-paced startup environment. You’ll help shape our processes, triage challenges in real time, and directly contribute to building the foundation of Stable’s mail operations.

What you value

• Be human: Lead with empathy, act with authenticity, and enjoy what you do.
• Stay curious: Invent novel solutions by asking why, listening, and tinkering.
• Act quickly with purpose: Focus on what matters, iteratively improve, and move urgently towards the goal.

Role Responsibilities

• Oversee daily operations during your shift ensuring accurate processing of physical mail.
• Work hands-on with mail processing tasks including receiving, sorting, scanning,

forwarding items.

• Lead and coordinate your shift team maintaining reliability and quality standards.
• Handle special customer requests related to mail processing.
• Triage operational challenges during shifts promptly.
• Coach team members fostering a collaborative environment.

Requirements & Qualifications

• Previous experience in mail processing or related operational roles preferred.
• Strong leadership skills with ability to motivate a team effectively.
• Excellent communication skills both verbal and written.
• Proficient with mail processing equipment such as scanners,

printers, scales.

• Strong organizational skills with attention to detail.
• Ability to work effectively under pressure in a fast-paced environment.
• Technical aptitude with software tools used for mail tracking and management.
• Problem-solving mindset with ability to triage issues quickly.
• Team-oriented attitude fostering collaboration among colleagues.
• Time management skills ensuring timely completion of tasks during shifts.

What we offer

• Competitive salary and generous equity 🚀
• 3 weeks paid vacation 🏖
• Medical,

dental, and vision insurance 🏥

Interested in applying?

Join the team at https://www.usestable.com/careers/processing-center-shift-lead