Processing Center Specialist

🏠 Dallas, TX • Full Time Join the team

📬 About Stable

Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 15,000+ companies like Brex, Doordash, and Gusto use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors. The rules that regulate US entities were written in the 1800s. Stable abstracts these antiquated requirements with tools that empower modern companies to move forward faster. These rules don't make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography. We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster. We're backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs. Our business is at an inflection point. We’re growing quickly with a product people love and we’ve proven we can service companies of all stages and industries — from early-stage startups to publicly traded companies in industries like technology, logistics, and property management. This is an opportunity to join an early-stage startup as one of the first employees and do work that directly impacts the future of how companies are built.

‍👩‍💻👨‍💻 Role

As a Processing Center Specialist, you will be at the heart of our mail operations, ensuring that our customers’ physical mail is processed accurately and efficiently. You will be one of the first employees in our Dallas processing center and will play a critical role in maintaining the reliability and quality that our customers depend on. You will handle everything from receiving and uploading incoming mail to fulfilling special customer requests, aiming to exceed customer expectations. Stable is growing rapidly, and so is the volume of mail we manage for our customers. You will work with our team to ensure incoming mail is processed swiftly and accurately. This is an exciting opportunity for someone looking to contribute to the foundation of Stable's mail operations in a hands-on role. A few of your responsibilities will include:

Manage incoming mail — Receive, sort, and upload incoming mail into Stable’s software system. Fulfill customer requests, such as scanning, shipping, shredding, and returning mail.
Maintain processing center operations — Safely operate mail processing equipment, track inventory, and report any issues.
Optimize facility processes — Identify areas for improvement in mail handling processes and collaborate to enhance efficiency

This role is ideal for someone who enjoys working in a fast-paced environment and has a strong attention to detail. As we grow, you'll play a key part in building the foundation of Stable’s mail operations.

😀 What you value

Be human: Lead with empathy, act with authenticity, and enjoy what you do.
Stay curious: Invent novel solutions by asking why, listening, and tinkering.
Act quickly with purpose: Focus on what matters, iteratively improve,and move urgently towards the goal.
Insist on exceptional outcomes: Strive for excellenceand take ownership overthe outcomes you deliver.
Exceed customer expectations: Create delightful experienceswith each interaction.

✅ What you'll do

Acceptand unload incoming mail,includin glifting ,carrying,and moving envelopesand packages
Sort incoming mail ,applying barcodesand labels for efficient processingand tracking
Fulfill customer requests through Stable’s software ,including:
Opening ,scanning,and uploading mail contents into Stable’s systems
Forwardingand returning mailto customers via courier services
Endorsingand depositing bank checks
Shreddingmail
Enforce package weight limitsand mail processing procedures ,adheringto company policies at all times
Prioritize tasks effectivelyto ensuremailis processedon time
Operate mail processing equipment,suchas package scales ,document scanners,and label printers
Perform routine maintenanceon equipmentand coordinate technical support or repairs when needed
Trackand manage inventory levelsof processingsupplies ,including barcode labels ,shipping labels ,envelopes,and packing materials
Communicate clearlywith team membersandsupervisors ,providing regular updateson processing activitiesandescalating any issuesas they arise
Promptly resolve customer support requests escalatedby Stable’s customer experience team
Maintain positive interactionswith external vendors ,including courierand shredding services
Identifyand report any discrepancies ,damages ,or issueswith mailand deliveries to ensure timely resolution
Recommendand implement process improvements toenhance processing center efficiency

✨ Requirements

High school diploma or equivalency certificate
Experience working in a mailroom,inventor y management ,warehouse ,or processing center environmentis a plus
Ableto workin person Monday through Friday from12:30 PMto9:00 PM (please note,the shift hours may changefrom time totimeas business requires)
Strong attentionto detailand commitmentto accuracyin all tasks
Abilityto operateprocessing center equipment,suchas document scannersand label printers
Effective communication skillsfor interactingwith team members ,supervisors,and third-party vendors
Strong organizational skillswiththe abilityto prioritize tasksand meet deadlines
Ableto perform physical tasks including liftingand carryingmailand packages upto30 lbs
Familiaritywith using software systemsfor trackingand managing tasks
Ableto work independentlyandas partof ateamin afast-paced environment

🎁 What we offer

Competitive salary 🚀
Up to3 weeks of PTO per yearand10 or more paid holidays per year 🏖
Healthcare benefits 🏥

📨 Interested in applying?

Join the team