Promise

Better payment systems for governments and the communities they serve.

Product Designer

$160K - $200K30;Oakland / Washington, DC, US Job type Full-time Role Design, Product design Experience 3+ years Visa US citizen/visa only Apply to Promise and hundreds of other fast-growing YC startups with a single profile. Apply to role 7;

About the role

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on trackmdash;while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors 6 such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments 6 Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,,Forbes Next Billion-Dollar Startups 2024,,and Y Combinators #1 GovTech startup.

Role Overview

As a Product Designer at Promise, youll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to **Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping. Youll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity into experiences that residents and agency teams love to use. This is a role for a makerleader: youll design, prototype, validate with users, and raise the bar for the whole organization while owning outcomesnot just tasks.

What You'll Do

• Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on.
• Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real
  9-world workflows for residents, caseworkers, and operational teams.
• Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
• Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces.
• Partner across the business. Work shoulder
  9-to
  9shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption.
• Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
• Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post
  9launch.

Responsibilities (how youll be measured)

• You consistently bring clarity to ambiguity and drive cross
  9team alignment on the right problems to solve.
• Your work ships with high interaction and visual craft, measurably improving adoption,...