Product Manager - App Platform

Canada

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable worldall in a flexible, award-winning workplace. PagerDuty is seeking a Product Manager - App Platform to join our diverse, customer-focused team in leading the industrys transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issuesso human teams can focus on innovation, not firefighting. Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDutys Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike. In this role, youll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
• Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
• Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
• Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
• Develop and deliver on an integrated roadmap serving our business priorities and product team needs

Basic Qualifications

• 2+ years of product management experience in SaaS, enterprise software, or developer tools
• Familiarity with web and mobile application design and technical implementation
• Technical depth and communication skills to collaborate effectively with senior engineers
• Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
• Proficiency with analytics tools and a track record of data-driven decision-making
• Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
• Strong customer empathy and a curiosity-driven approach to learning their needs
• Ability to lead through influence and drive outcomes across teams
• Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand

Preferred Qualifications

• Bachelors degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
• Strong understanding of incident response and DevOps workflows
• Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)

The base salary range for this position is 137000 - 187000 CAD. This role may also be eligible for bonus , commission , equity ,and/or benefits . Our base salary ranges are determined by role , level ,and location . The range reflects the minimumand maximum base salary we expectto pay newly hired employees for the position . Within the range we determine pay based on factors including market location ,job-related knowledge ,skills/competenciesand experience . Your recruiter can share more about specific offerings for this role during the hiring process. This posting is for an existing vacancy.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement . We value potentialand consider each candidate's full professional story . Whether you're exploring a career change or taking your next step ,we look forwardto reviewing your application . If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in8 major cities : Atlanta , Lisbon , London , San Francisco , Santiago , Sydney , Tokyo ,and Toronto . While we offer flexibility within our established locations : Location restrictions: Australia: Northern Territory , Queensland , South Australia , Tasmania , Western Australia Canada: Alberta , Manitoba , Newfoundland , Northwest Territories , Nunavut , PEI , Quebec , Saskatchewan,Yukon United States: Alaska,Hawaii,Iowa,Louisiana ,Mississippi,Nebraska ,New Mexico,Oklahoma,Rhode Island ,South Dakota ,West Virginia ,Wyoming Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers,colaborate with colleagues ,develop products,and foster a culture of belonging.They define not just our actions,but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability.PagerDuty has four key dimensions that define our Leadership Impact : Lead Self ,Lead the Team ,Lead the Business,and Lead the Future .Each dimension has three associated competencies to give leaders a shared language for guiding their development,carrer,promotion,and succession planning discussions.Our Manager Expectations serve as a practical guide for managers to understand their responsibilities ,prioritize their efforts,and drive engagementand performance.

What we offer

As a global organization ,our total rewards approach is competitive with industry standardsand aligned with local lawsand regulations.Learn more including country-specific offerings on our benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidaysand sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in additionto PTO
• Paid parental leave :22 weeks for pregnant parent ,12 weeks for non-pregnant parent (some countries have longer leave standardsand we complywith local laws)*
• Paid volunteer time off :20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role ,region,and tenure

About PagerDuty

PagerDuty Inc.(NYSE:PD) is a global leader in digital operations management.The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilienceand drives operational efficiencyfor enterprises.With agenerative AI assistant at its core ,PagerDuty empowers teams todetectand resolve issuesin real time ,orchestrate complex workflows,and drive continuous improvement across their digital operations.Trusted by nearly half of both the Fortune500and the Forbes AI50as well as approximately two-thirds ofthe Fortune100,pagerdutyis essentialfor delivering always-on digital experiences tomodern businesses PagerDuty is Great Place to Work-certified™,a Fortune Best Workplacefor Millennials,a Fortune Best Medium Workplace,a Fortune Best Workplacein Technology,and atop rated product on TrustRadiusand G2. go behind-the-scenes on our careers siteand @pagerduty on Instagram. dditional InformationPagerDuty isequal opportunity employer.PagerDuty does not discriminate onthe basisof race,religion,color,national origin gender sexual orientation age marital status parental status veteran status or disability status Your privacyis importantto us.By submitting an application,you confirm that you have readand understand PagerDutys Privacy Policy.PagerDutys committedto providing reasonable accommodationsfor qualified individualswith disabilitiesinour job application process.Should you require accommodation please email accommodation@pagerduty.comandwe will workwith you tomeet your accessibility needs.PagerDutys uses theeVerify employment verification program.