Product Manager - App Platform

United States

Product Manager - App Platform

• United States
• Product Development
• Regular

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable worldall in a flexible, award-winning workplace. PagerDuty is seeking a Product Manager - App Platform to join our diverse, customer-focused team in leading the industrys transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issuesso human teams can focus on innovation, not firefighting. Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDutys Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike. In this role, youll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
• Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
• Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
• Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
• Develop and deliver on an integrated roadmap serving our business priorities and product team needs

Basic Qualifications

• 2+ years of product management experience in SaaS, enterprise software, or developer tools
• Familiarity with web and mobile application design and technical implementation
• Technical depth and communication skills to collaborate effectively with senior engineers
• Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
• Proficiency with analytics tools and a track record of data-driven decision-making
• Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
• Strong customer empathy and a curiosity-driven approach to learning their needs
• Ability to lead through influence and drive outcomes across teams
• Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand

Preferred Qualifications

• Bachelors degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
• Strong understanding of incident response and DevOps workflows
• Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)

The base salary range for this position is 140000 - 235000 USD. This role may also be eligible for bonus , commission , equity ,and/or benefits . Our base salary ranges are determined by role , level ,and location . The range , which is subject to change based on primary work location , reflects the minimumand maximum base salary we expect topay newly hired employees for the position . Within the range , we determine pay for an individual based on a number of factors including market location , job-related knowledge , skills/competenciesand experience . Your recruiter can share more about the specific offerings for this role ,as well as thesalary range for your primary work location duringthe hiring process .

Hesitant to apply?

We encourage you to submit your resume even if you dont meet every requirement . We value potentialand consider each candidates full professional story . Whether youre exploringa career change or taking your next step ,we look forwardto reviewing your application . If this just isnt theright role or time  sign upfor job alerts !

Where we work

PagerDuty operates ahybrid work modelwith officesin8 major cities : Atlanta , Lisbon , London , San Francisco , Santiago , Sydney , Tokyo ,and Toronto . While we offer flexibility within our established locations,we cannot employ candidates residingin: Location restrictions: Australia: Northern Territory , Queensland , South Australia , Tasmania , Western Australia Canada: Alberta , Manitoba , Newfoundland , Northwest Territories,Nunavut , PEI , Quebec,Saskatchewan,Yukon United States: Alaska,Hawaii,Iowa,Louisiana,Mississippi,Nebraska,new Mexico,Oklahoma,Rhode Island South Dakota West Virginia Wyoming Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers,c ollaborate with colleagues,develop products,and foster a culture of belonging.They define not just our actions,but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability.PagerDuty has four key dimensions that define our Leadership Impact :Lead Self ,Lead the Team Lead the Business,and Lead the Future .Each dimension has three associated competencies togive leadersa shared languagefor guiding their development career promotion,and succession planning discussions.Our Manager Expectations serve as apractical guide formanagers tounderstand their responsibilities prioritize their efforts,and drive engagementand performance.

What we offer

As aglobal organization our total rewards approachis competitivewith industry standardsand alignedwith local lawsand regulations.Learn more including country-specific offerings,onour benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP(Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time

-Paid holidaysand sick leave -Dutonian Wellness Days & HibernationDuty - companywide paid days offin additionto PTO -Paid parental leave :22 weeksfor pregnant parent12 weeksfor non-pregnant parent(some countries have longer leave standardsand we complywith local laws) -Paid volunteer time off :20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role region,and tenure

About PagerDuty PagerDuty Inc.(NYSE:PD) isa global leader indigital operations management.The PagerDuty Operations Cloud isan AI-powered platformthat empowers business resilienceand drives operational efficiencyfor enterprises.With agenerative AI assistant at its core PagerDuty empowers teams todetectand resolve issuesin real time orchestrate complex workflows,and drive continuous improvementacross their digital operations.Trusted by nearly halfof boththe Fortune 500andthe Forbes AI 50as well as approximately two-thirds ofthe Fortune 100PagerDuty is essentialfor delivering always-on digital experiences tomodern businesses.

PagerDuty is Great Place to Work-certified™,a Fortune Best Workplacefor Millennials,a Fortune Best Medium Workplace,a Fortune Best Workplacein Technology,and atop rated producton TrustRadiusand G2. go behind-the-scenes onour careers siteand @pagerduty on Instagram.

Additional Information PagerDuty isan equal opportunity employer.PagerDutydoes not discriminate onthe basisof race,religion,color,national origin gender sexual orientation age marital status parental status veteran status or disability status Your privacyis important tous.By submitting an application,you confirm that you have readand understand PagerDutys Privacy Policy.

pagerdutyis committedtoproviding reasonable accommodationsfor qualified individualswith disabilitiesinour job application process.Should you require accommodation please email accommodation@pagerduty.comandwe will workwith you tomeet your accessibility needs. pagerdutyuses the E Verify employment verification program.