Product Manager - Mobile & App Platform

United States

Product Manager - Mobile & App Platform

• United States
• Product Development
• Regular

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking a Product Manager - Mobile & App Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike. In this role, you’ll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
• Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
• Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
• Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
• Develop and deliver on an integrated roadmap serving our business priorities and product team needs

Basic Qualifications

• 2+ years of product management experience in SaaS enterprise software or developer tools
• Familiarity with web and mobile application design and technical implementation
• Technical depth and communication skills to collaborate effectively with senior engineers
• Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
• Proficiency with analytics tools and a track record of data-driven decision-making
• Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
• Strong customer empathy and a curiosity-driven approach to learning their needs
• Ability to lead through influence and drive outcomes across teams
• Excellent collaboration and communication skills; able to make complex highly technical topics easy to understand

Preferred Qualifications

• Bachelor’s degree or higher in Engineering Computer Science a related technical field or equivalent practical experience (e.g., software engineering)
• Strong understanding of incident response and DevOps workflows
• Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta GA (USA), or San Francisco CA (USA)

The base salary range for this position is 140000 - 235000 USD. This role may also be eligible for bonus commission equity or benefits. Our base salary ranges are determined by role level location The range reflects the minimum maximum base salary we expect pay newly hired employees for position Within range pay determined based on factors including market location job-related knowledge skills/competencies experience. Your recruiter can share more about specific offerings for this role as well as salary range for your primary work location during hiring process.

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Where we work

PagerDuty operates hybrid work model offices in 8 major cities Atlanta Lisbon London San Francisco Santiago Sydney Tokyo Toronto While offer flexibility within established locations we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory Qld South Australia Tasmania W A Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming Candidates must reside eligible location which vary by role.

How we work Our values guide how support customers collaborate colleagues develop products foster culture belonging They define not just actions but what means Dutonian People Leaders at PagerDuty responsible creating high performance environments drive accountability PagerDuty has four key dimensions define Leadership Impact Lead Self Lead Team Lead Business Lead Future Each dimension has three associated competencies giving leaders shared language guiding development career promotion succession planning discussions Manager Expectations serve practical guide managers understand responsibilities prioritize efforts drive engagement performance.

What we offer As global organization total rewards approach competitive industry standards aligned local laws regulations Learn more including country-specific offerings benefits site Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off addition PTO
• Paid parental leave: 22 weeks pregnant parent 12 weeks non-pregnant parent (some countries have longer leave standards comply local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs *Eligibility may vary role region tenure

About PagerDuty PagerDuty Inc.(NYSE:PD) global leader digital operations management The PagerDuty Operations Cloud AI-powered platform empowering business resilience driving operational efficiency enterprises With generative AI assistant core PagerDuty empowers teams detect resolve issues real time orchestrate complex workflows drive continuous improvement digital operations Trusted nearly half both Fortune 500 Forbes AI 50 approximately two-thirds Fortune 100 PagerDuty essential delivering always-on digital experiences modern businesses.

PagerDuty Great Place To Work-certified™ Fortune Best Workplace Millennials Fortune Best Medium Workplace Fortune Best Workplace Technology top rated product TrustRadius G2 Go behind-the-scenes careers site @pagerduty Instagram.

Additional Information PagerDuty equal opportunity employer does not discriminate basis race religion color national origin gender sexual orientation age marital status parental status veteran status disability status Privacy important submitting application confirm read understand Privacy Policy Committed providing reasonable accommodations qualified individuals disabilities job application process email accommodation@pagerduty.com will work meet accessibility needs Uses E Verify employment verification program Apply Now