USD per year
Product Operations
🏠 San Francisco, CA | New York City, NY | Dallas, TX | Denver, CO | Remote • Full Time Join the team
📬 About Stable
Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 15,000+ companies like Brex, Doordash, and Gusto use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors. The rules that regulate US entities were written in the 1800s. Stable abstracts these antiquated requirements with tools that empower modern companies to move forward faster. These rules don't make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography. We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster. We're backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs. Our business is at an inflection point. We’re growing quickly with a product people love and we’ve proven we can service companies of all stages and industries — from early-stage startups to publicly traded companies in industries like technology, logistics, and property management. This is an opportunity to join an early-stage startup as one of the first employees and do work that directly impacts the future of how companies are built.
👩💻👨💻 Role
Stable builds products that sit at the junction of software and operations. We file paperwork with governments, operate properties and warehouses throughout the country, and interface with regulatory bodies. As the first product operations hire at Stable you will help us accelerate: establishing, operationalizing, and scaling how we build products that require both engineering and operational excellence. We’re early, and we have ambitions to empower many more of the 36 million businesses based in the US. We know this role and team will evolve, and you will be responsible for helping it take shape. Here are a few examples of the types of projects we think you may work on:
- Build tools to empower teams: take messy, manual, and outdated tools and workflows and turn them into durable systems with AI; own and improve internal tooling, operationalize how our CX team uses AI, and more.
- Manage regulators + vendor: work with Product, Address Network, and Mail Operations to maintain USPS compliance, own product-facing relationships with financial institutions, interface with product-facing service providers, and more.
- Accelerate product velocity: own early and manual operational workflows required for core product launches; manage teams of contractors; work directly with Product to iterate quickly to go from MVP to General Availability.
- Analyze and act: work across the business to execute on top priority projects; instrument and analyze data, establish KPIs, monitor cohorts,...
Stable’s AI-powered platform frees businesses to move forward faster by automating mail-driven workflows. Stable helps businesses from formation to IPO make mail and address management one less thing to worry about. Stable is SOC 2 and HIPAA compliant, making it easy to keep PII/PHI private. Stable adheres to SOC 2 Type II standards. Fully HIPAA-compliant and BAAs are available. Mail data is encrypted in transit and at rest. Access is permission-based and every action is logged for auditing and accountability. Stable is built to process thousands of documents daily, complete with backups, uptime guarantees, and performance monitoring.
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